Lucene Search

     

    ServiceDesk Plus MSP uses Lucene Search for implementing its search mechanism and allowing application users to perform all kinds of searches.

    Table below lists the fields which can be searched (along with sections under which they appear in the application):

     

     

    Request ID

    Status

    Category

    Group

    Incident text field

    Priority

    Request Module

    Subject

    Mode

    Sub Category

    Technician

    Single Line

    Urgency

    Search Fields

    Description

    Level

    Item

    Impact Details

    Multi Line

    Impact

     

     Request Type

    Department

    Requester

    Pick - List

       

    Solution Module

    Solution

    ID

    Solution Title

    Solution Topic 

    Solution Keyword

    Solution Comments 

    Solution content


    Points to remember about search mechanism:

    • Special characters cannot be searched.

    • Request(s) whose description exceeds/or is equal to 64k cannot be searched.

    • Search performed by Technicians with SDAdmin role will fetch 500 results.

    • Search performed by Technicians with roles other than SDAdmin role will fetch 2500 results.

    • Newly added/updated records can be searched only after an interval of 2 mins.

     

    note

    Note: In case, the lucene folder gets corrupted, execute the file reIndex.bat available under: servicedesk/bin to sort out the records.

     

     

     

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