ServiceDesk Plus MSP as Outlook Add-in

ServiceDesk Plus MSP is now available as an add-in for Microsoft Outlook (Office 365 mailbox). With this option, you can convert your emails into ServiceDesk Plus MSP requests right from your mailbox.

Enabling the add-in creates a ServiceDesk Plus MSP user pane in the outlook mailbox. From this user pane, you can raise requests and track their progress; pickup/assigns requests; or perform helpdesk tasks on requests that are assigned to you. Thus you need not access the application in a different window each time.

Implementing ServiceDesk Plus MSP as an Add-in for Outlook

Pre-requisites: A valid user account with login credentials in ServiceDesk Plus MSP, a valid account in Microsoft Outlook with admin permissions.

To implement the add-in for your organization users,

1. Download the manifest file for SDP MSP Outlook Add-in by clicking here. 
2. In the downloaded file, replace the HostedDomainURL with your organization's domain URL wherever applicable. 
3. Save the file. 
4. Log in to your Microsoft Office Admin Center account. 
5. In the left pane, click Settings > Integrated Apps. 
6. In the displayed page, click Upload Custom Apps and choose Upload manifest file (.xml) from device. 
7. Click Choose and upload the file saved in Step 3. 
8. Click Next. 
9. In the page that displays, choose Entire Organization and click Next. 
10. On the next page, verify the permissions and click Next. 
11. Click Finish Deployment to complete the process. 

You have now configured ServiceDesk Plus MSP as an add-in to your organization's Outlook mailbox.

Convert Emails to Requests

To convert an email as a request in ServiceDesk Plus MSP,

1. Log in to your Outlook mailbox. 
2. Select the required email and click . The ServiceDesk Plus MSP user pane opens with a confirmation message. Click Yes to proceed. 
3. The request creation page opens with the email subject and the sender's email ID. You can reset the form by clicking . 
4. Enter the request details as you would do within in the ServiceDesk Plus MSP application. 
5. Click Add Request. 

Other Actions

From the ServiceDesk Plus MSP user pane of your Outlook Mailbox, you can perform the following actions:

• Reply: Send replies to a user regarding the request by clicking . 
• Edit: Click Edit in the bottom bar to edit the request details from within Outlook Mailbox. 
• Add Notes: Click  to add a note to the request.