Password Manager Pro Integration
This integration allows your technicians to access privileged accounts in target machines (or resources) remotely from within ServiceDesk Plus MSP, without manually providing the account credentials. It helps technicians save time and effort, which will otherwise be spent on retaining the credentials every time they log in to remote machines. They can quickly troubleshoot issues and do password finds for users.
The integration supports remote access for Windows server over Remote Desktop Protocol, for Linux and Mac machines over Telnet or Secure Shell (SSH).
ServiceDesk Plus MSP technicians must also be Password Manager Pro users, with the same user names in both applications.
SDAdmin and Password Manager Pro admin.
Configuring the Integration
Ensure that there's a working connection between the application servers.
Note: The Auth Token generated is specific to your ServiceDesk Plus MSP instance, and it will be displayed only once.
To regenerate the Auth Token, you must revoke the existing Auth Token by deleting the Password Manager Pro configuration.
You can configure the Password Manager Pro Actions menu to be used for selective templates and by selective roles. Technicians can access remote machines over remote and view the user account passwords by using this Actions menu.