Problem Solutions

     

    Resolution for the problem can be given as Work Arounds and Solutions in ServiceDesk Plus - MSP. Workarounds are temporary solutions that can be used by the technician till the actual solution is ready. Solutions are the permanent fixes to the problems raised. The problem is considered as a known error when a solution or work around is added to a problem.

     

    To add resolution,

    1. Log in to the ServiceDesk Plus - MSP application using your user name and password.

    2. Click the Problems tab. This opens the problems list page.

    3. Click the Title of the problem for which you like to view the reminder. This opens the problem details page.

    4. Click the Solution tab.

    To Add Work Around,

    1. Click the Add button. A new page for entering WorkAround details is openend. Enter the required details.

    2. Save the details.

    3. Click Attach File button to attach a file for the impact details. The maximum size of the attachment is 10MB.

    To Add Solution

    1. Click the Add button. A pop-up for entering the Solution is displayed. Enter the required details.

    2. Save the details.

    3. Click Attach File button to attach a file for the impact details. The maximum size of the attachment is 10MB.

     

     

    Copyright © 2017, ZOHO Corp. All Rights Reserved.