Send Notifications

     

    To send notifications specific to the problem to the requester who raised the problem or to any person concerned,

    1. Log in to ServiceDesk Plus - MSP application using your user name and password.

    2. Click the Problems tab in the header pane. This opens the problem list view page.

    3. Click the title of the problem to which the notification has to be sent. This opens the problem details page.

    4. Click the Actions combo box and select the Send Notification link. This opens the Send Notification page.

    5. Specify the To and CC address in the given text field.

    6. Specify the Subject of the notification in the given text field.

    7. Specify relevant information about the notification in the Description field.

    8. Send the notification.

     

     

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