Deleting Requests

You may receive lots of mails of which some may not qualify as requests at all and hence need to be removed from the ServiceDesk Plus - MSP application completely. In such cases, you can delete those individual requests in the view request page or select a group of requests in the list view page and delete them together.

To delete individual requests,

1. Log in to the ServiceDesk Plus - MSP application using your user name and password.

2. Click the Request tab in the header pane. This opens the request list view page.

3. Click the Subject link of the request that you want to delete. This opens the request details page.

4. Click Actions combo box -> Delete option. A confirmation dialog pops up.

5. Click OK to proceed deleting. The notes, work logs and conversations ( if any ) added to the request gets deleted. Click Cancel to abort deletion.

To delete more than one request at a time

1. In the requests list view page, select the check boxes beside the request that you wish to delete.

2. Click the Delete button. A confirmation dialog pops up.

3. Click OK to proceed deleting. Click Cancel to abort deletion.