Managing Topic Groups

     

    You can add new topic groups, assign topic groups to accounts and rename topic groups from this page. Only the Administrator and AccountAdmin can Manage topics.

     

    To manage topic groups

    1. Log in to the ServiceDesk Plus - MSP application using your user name and password.

    2. Click the Solutions tab in the header pane.

    3. In the Actions block, click Manage Topic Groups link (OR) Click the Manage Topic Groups link available in the Solutions list view page adjacent to the Browse by Topics combo box. The manage topic groups page is displayed with the available topic groups.

    Adding a New Topic Group

     

    To add a new topic group

    1. In the Manage Topic Groups page, click the Add Topic Group button. The add new topic group form is displayed.

    2. Enter the name of the topic group in the Topic Group Name. Enter any description in the Description field.

    3. Choose the accounts to which you want to associate this topic group from the Available Accounts field and move them to the Associated Accounts by clicking on the >> button.

    4. Click Add. The topic group is added. A message is displayed stating that the new topic group is added successfully.

    Assigning Topic Group to an Account

     

    To assign topic group to an account

    1. In the Manage Topic Groups page, select the check-box beside the topic groups which you want to assign to an account.

    2. Click the Assign to Account button present at the top-right of the page. A new window opens showing the existing accounts. Select the accounts you need and click the >> button to move the accounts to the Associated Accounts.
      Note: There is a check-box which says Remove topic groups previously associated with these accounts. If this box is checked, previously associated topic groups for these accounts will be disassociated.

    3. Click Save. The topic groups are associated to the selected accounts.

     

    Editing a Topic Group

     

    To edit a topic group

    1. In the Manage Topic groups page, click the Edit link of the topic that you wish to edit. The Edit topic form is opened.

    2. Type the new name for the topic group in the topic group name field.

    3. Type the description for the topic group in the description field.

    4. Choose the accounts to which you want this topic group to be associated using the >> and << buttons.

    5. Click Save.

     

    Deleting a Topic Group

     

    To delete a topic group

    In the Manage Topic groups page, click the Delete link in the row of the topic that you wish to delete. The topic group is deleted.


     

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