Search in Solutions
ManageEngine ServiceDesk Plus - MSP allows you to search for solutions using its Search in Solutions option.
To search for solutions,
Log in to the ServiceDesk Plus - MSP application using your user name and password.
In the search block, choose Solutions from the Search in combo box.
In the Enter Keyword field, type in your search string.
Click Go or press the Enter key in your keyboard. The search results display all the solutions that match the search string.
Alternatively, from the solutions list view page, enter the search string in the Search Solutions text field. Click Search Solutions button. The list of solutions corresponding to the search string gets displayed.
Another option to search solutions will be using the column-wise search option. To perform a column-wise search
Click the search icon at the end of the solution list view headers. This opens the search field just below every column in the list view as shown below,
Note: The Accounts select box on top of the page allows you to select the account for which you want to view data .
If 'All Accounts' is selected, the data pertaining to all accounts for which the technician has access is displayed.
If an account's name is selected, data pertaining to the selected account is displayed.
- Enter the search key in field under the column of your choice. You can enter keywords in more than one column to perform a combined column search.
- Click Go. The search results matching the search string(s) are displayed.