Time Sheets provide a consolidated view of the help desk technicians' work. Using Time Sheets, you can easily calculate payroll, manage resources, perform other managerial activities.
Role Required: Technician
Adding a Time Sheet
Go to Time Sheets >> My Time Sheets.
Click New Time Sheet and enter the From date. The To date is automatically set based on the admin configurations and is non-editable.
Click Add to save the time sheet as a draft. Technicians' work logs added and modified for the time interval will be reflected in the time sheet.
After completing all modifications, click Submit for Approval.
Recalling a Time Sheet
You can retrieve a submitted time sheet anytime before approval using the Recall option.
Open the time sheet submitted for approval.
In the time sheet details page, click Recall Time Sheet.
Click Resubmit after modifying the time sheet.
Time Sheet List View
All time sheets, including submitted, draft, approved, and rejected time sheets, will be listed under My Time Sheets.
Click a time sheet to view its details.
The time sheet details page contains the list of requests, problems, changes, and tasks owned by the technician. Work logs added to each ticket will be displayed as time cards.
The color of the progress bar indicates the completion of the time log for the day/week as given below:
Less than 50% - red
More than 50% - light green
Reached 100% - dark green
Use the arrows displayed in the time sheet details page to navigate between time sheets.
Time Sheet Notifications
By default, when a technician submits a time sheet, the application triggers a notification to the technician's reporting manager.