Installing .PFX Certificate

 

.PFX is an extension for security certificate. It defines a file format that stores private keys (generated by your server at the time the CSR was generated) and public key certificate (your SSL Certificate provided by the CA) in a single encrypted file.

 

To install a certificate with the extension .PFX,

  1. Stop ManageEngine ServiceDesk Plus - MSP service.

  2. Copy the .pfx file to the location C:\ManageEngine\ServiceDeskPlus-MSP\server\default\conf (where C: is the drive in which ServiceDeskPlus - MSP is installed)

  3. Change the web server port to 443 to run ServiceDesk Plus - MSP on secure mode. To change the web server port, open the command prompt and go to [ServiceDesk Plus - MSP Home]\bin. Enter the command as given below,

    [ServiceDesk Plus - MSP Home]\bin> changewebserverport.bat 443 https

  1. Go to the location [ServiceDesk Plus - MSP Home]\server\default\deploy\jbossweb-tomcat50.sar and open the file 'server.xml' in a word pad.

  2. Locate the below entries in the file.

<!-- SSL/TLS Connector configuration using the admin devl guide keystore
      <Connector port="8443" address="${jboss.bind.address}"
           maxThreads="100" minSpareThreads="5" maxSpareThreads="15"
           scheme="https" secure="true" clientAuth="false"
           keystoreFile="${jboss.server.home.dir}/conf/sdp.keystore"
           keystorePass="sdpsecured" sslProtocol = "TLS" />

  1. Please replace the file name sdp.keystore with the pfx file name (name.pfx) and enter the keystoreType="pkcs12" after the file name. Also replace the 'sdpsecured' with the password for the .pfx file.

  2. The entries should look like this,

<!-- SSL/TLS Connector configuration using the admin devl guide keystore
      <Connector port="8443" address="${jboss.bind.address}"
             maxThreads="100" minSpareThreads="5" maxSpareThreads="15"
scheme="https" secure="true" clientAuth="false"
keystoreFile="${jboss.server.home.dir}/conf/name.pfx" keystoreType="pkcs12"  keystorePass="your password" sslProtocol = "TLS" />

  1. Restart ManageEngine ServiceDesk Plus - MSP service.

 

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