Back up Process

 



 

Back up Process in Windows

  1. Shut down ManageEngine ServiceDeskPlus - MSP server before you perform a back up of your data.

  2. Click Start -> Programs -> ManageEngine ServiceDeskPlus - MSP-> Backup Data. [OR]

    From command prompt, go to <ServiceDeskPlus-MSP>\bin directory and execute the backUpData.bat as shown below,

C:\ManageEngine\ServiceDeskPlus-MSP\bin\backUpData.bat

  1. A backup of the data in the database and the file attachments that have been added in the application is created in <ServiceDeskPlus-MSP>\backup directory. The backup file has to be a .data file.

  2. The file name for the backup file will be of the pattern backup_servicedesk_[build number]_fullbackup_month_date_year_hr_min.data. For example, a back up taken in Version 8.0 of ServiceDesk Plus - MSP looks like this,

backup_servicedesk_8000_fullbackup_01_18_2011_15_28.data

 

ServiceDesk Plus - MSP is designed in such a way that the file attachments are not stored in the database. The attachments are stored in the file attachments folder of the installation directory (C:\ManageEngine\ServiceDeskPlus-MSP). If you are upgrading the server, then you can save time by performing a back  up without file attachments i.e., back up of the database alone.

 

Back up Process in Windows without file attachments

  1. From command prompt, go to <ServiceDeskPlus-MSP>\bin directory and execute backUpData.bat --trimmed command to start the database back up.

C:\ManageEngine\ServiceDeskPlus-MSP\bin\backUpData.bat --trimmed

  1. Once the back up is complete, a backup file with .data extension is placed in the Trimmed Backup folder under ServiceDesk Plus - MSP Home directory.

  2. The backup file contains information such as, the Build number of ServiceDesk Plus - MSP, and date and time when the back up was performed. Here is the format of the backup file.
    backup_ servicedesk_ [build number] _database_month _date _ year _ hour _minutes.


    For example, a trimmed backup taken in Version 8.0 of ServiceDesk Plus - MSP looks like this, backup_servicedesk_8000_database_01_18_2011_15_28.data

 

Back up Process in Linux

Follow the steps given below to take a back up of the ManageEngine ServiceDesk Plus - MSP data:

  1. Shut down ManageEngine ServiceDeskPlus - MSP server before you perform a back up of your data.

  2. Go to <ServiceDeskPlus-MSP>/bin directory from the command prompt.

  3. Execute the backUpData.sh file as given below:

$ sh backUpData.sh

The backup file is created in the <ServiceDeskPlus-MSP>/backup directory. The backup file has to be a .data file

  1. The file name for the backup file is of the pattern backUp_servicedesk_[build number]_fullbackup_month_date_year_hr_min.data.

    For example, a back up taken in Version 8.0 of ServiceDesk Plus - MSP looks like this,  backup_servicedesk_8000_fullbackup_01_18_2011_15_28.data

 

Back up Process in Linux without file attachments

  1. From command prompt, go to <ServiceDeskPlus-MSP>\bin directory and execute backUpData.sh --trimmed command to start the database back up.

$ sh backUpData.sh --trimmed

  1. Once the back up is complete, a backup file with .data extension is placed in the Trimmed Backup folder under ServiceDesk Plus - MSP Home directory.

  2. The backup file contains information such as, the Build number of ServiceDesk Plus - MSP, and date and time when the back up was performed. Here is the format of the backup file.
    backup_ servicedesk_ [build number] _database_month _date _ year _ hour _minutes.


    For example, a trimmed backup taken in Version 8.0 of ServiceDesk Plus - MSP looks like this, backup_servicedesk_8000_database_01_18_2011_15_28.data

 

 

ServiceDesk Plus - MSP - Help Desk and Asset Management Software

Copyright © 2012, ZOHO Corp. All Rights Reserved.
ManageEngine