ServiceDesk Plus


    Edit My Details


    In My Details tab, you can edit your details and need not depend on your IT help desk team to do the same for you. It gives you the freedom to modify your own profile whenever you want and saves considerable time.


    To edit your profile,

    1. Click the My Details tab in the header pane. The next page displays your user profile as created/edited last time in an editable form.

    2. All the fields in this form are editable. Your Name is a mandatory field in the form. You can choose to leave the other fields blank. The information that you can edit are your Name, Employee ID, E-mail ID, Phone and Mobile numbers, Department Name and Job Title.

    3. To change your department name, you need to select from the list of departments that are available in your site from the drop-down menu.

    4. When you are done with the modifications, click Update Details.

    NOTE: You can edit your details only if the Administrator has enabled the option to Edit your profile in Self Service Portal Settings.





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