Add a Note
After posting a request, if you want to add additional information about the request, then you can add it in the form of Notes.
To add a note to a request,
Click the Requests tab in the header pane.
Click the Subject link of the request to which you would like to add a note.
In the Request details page, click Actions drop-down menu. Select Add Notes option. This opens Add Note page as shown below.
Enter your content in the text box below the Request ID.
You can notify the technician in-charge of your request about the addition of the note by selecting E-mail the technician for notes addition check box.
Click Add Note button. The note is added at the bottom of the request along with the date and time. The name of the person who added the note is also displayed.
You can add any number of notes to a request. The notes added to a request will be displayed at the bottom of the request in the View Request page in the descending order, that is, the recently added note will be displayed first.
NOTE: You will not be able to delete any of the notes in a request even though you have added them. Only technicians can delete the notes added to a request.