ServiceDesk Plus


    Customize Request List view


    You can customize to display the columns of your choice in the Request List view.


    To customize the columns in the list view,

    1. Click the Requests tab in the header pane.

    2. Click the column edit iconColumn Edit Iconavailable at the corner of the request list headers. This opens the available columns that can be displayed in the list view. All those that are visible currently, will have the check box beside them selected.


    3. To remove a column, remove the selection from the respective check box beside the column name.

    4. To add a column to the list view, select the unchecked select box beside the column name.

    5. To change the column order, click the up and down arrow after selecting the column that you want to move.

    6. Click Save.

    This will add only those columns which you have chosen in the list view.


    Sorting Requests by Column

    To sort request by column, click the column header. Clicking it once will sort it in ascending order. Clicking twice will sort the column in descending order.




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