ServiceDesk Plus


    Search for a Request


    You can search for your requests using Column-wise Search.


    To perform a column-wise search

    1. Click Requests tab in the header pane.

    2. Click the Search iconSearch Iconat the end of the request list view headers. This opens the search field just below every column that is visible in the list view.

    3. Enter the search key in field under the column of your choice.

    4. Click Go. The search results matching the search string(s) are displayed.

    NOTE: The search would return the results for any of the text fields of the request. You will not be able to search for a request based on any of the date fields of the request.




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