View Request Resolution

When the IT help desk team resolves a request, they can add the resolution for the request. If a resolution is added for the request, you can view it by following these steps:

1. Click the Requests tab in the header pane.

2. Click the Subject link of the request for which you want to know the resolution.

3. In the View Request page, click the Resolution tab in the center pane.

4. The request header is retained as is from the request view. Just below that you will find the resolution for the request, if it had been added by the technician who attended to the request. Or else, a message stating that No Resolution Available is displayed. The resolution has information of who created it, creation date and time, resolution title, and detailed description.