You can create alias emails for the mailbox and add them to different accounts.
For the first and second cases, Additional allowance option under Service Plans should help. However, we will need more use-cases to assist accordingly. For the third case, we have a billing feature only on the request module.
Please reach out to email@example.com with more use-cases specific to your organization. We'll assist you in the setup.
According to the current application design, merging sites is not supported. Nevertheless, if you choose to delete a particular site, a prompt will be presented, allowing you to reassign the association to a different site within the actual account.
Updating the Department through CSV wouldn't be an option. However, we have an option to assign a department (under Admin -> Requester -> Action) you may bulk choose the requester from the list and assign to desired Department. Maximum 100 requesters can be selected from the dropdown. Kindly drop an email at firstname.lastname@example.org to discuss further regarding this requirement.
Comments can be added under project irrespective of creating a Milestone.
Maps integration was introduced under version 10500. To enable this feature, kindly navigate to Admin -> Maps Integration and choose a map (either Zoho Maps or Google Maps).
Please note that only work logs added under the Request module will be considered for billing purposes. Work logs added under other modules can be tracked using the Reports module, but, will not be associated with any specific contract.
Aditya Oswal is a product marketer at ManageEngine, A division of Zoho Corp., where he drives several marketing initiatives and contributes with marketing collaterals on all levels. He has authored guides on managed service providers (MSPs) and field services management for MSPs in addition to managing various user education and thought leadership webinars addressing ITSM challenges experienced by enterprises worldwide. He specializes in organizing campaigns for product releases, user education programs, and more for ManageEngine's flagship ITSM products and shares a keen interest in managed services and the customer support industry.
Nisha Balajee is the Solutions Marketing Manager of MSP solutions at ManageEngine, a division of Zoho Corp. She is an enthusiastic learner of IT management and security trends in the managed IT services market. She specializes in guiding MSPs and MSSPs across the globe to better equip themselves with exclusively designed solutions to simplify their client IT management processes. Having presented at multiple seminars and webinars, she understands the views and experiences of a service provider from the questions raised and also through her regular interactions with the partners.