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Professional services automation (PSA) software crafted for MSPs

professional services automatio

ServiceDesk Plus MSP is the one-stop IT service management solution that comes with built-in account management, computer telephony integration, and automated billing. With out-of-the-box ITIL-ready capabilities, managed service providers (MSPs) can ensure higher standards of service delivery without compromising on their ROI.

  • Streamline IT service delivery
  • Increase technician productivity
  • Maximize profitability

Try the fully fledged PSA tool

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Key features of ManageEngine's PSA software include:

Account management

Manage IT service delivery for multiple organizations on a common platform.

Rebranding

Personalize the look and feel of the self-service portal so it is unique to each customer.

Automated billing
for MSPs

Generate account-specific bills automatically, and save time and effort spent on managing recurring bills.

Integrations with native & third-party software

Extend the scope of your service desk through contextual IT and business integration.

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  • Account management

    • Personalize, organize, and manage individual accounts from a common platform.
    • Easily convert requests from email, phone call, SMS, and other communication channels to tickets in each account.
    • Create a unique, account-based knowledge base with relevant user permissions.
    • Scan and discover individual clients' assets easily.
    • Monitor KPIs for accounts with custom and built-in reports.

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  • Automated billing

    • Use predefined service plans for clients that include the plan type, bill cycle or period, allowance, and usage charges for each plan.
    • Review the technician worklogs to figure out how much to charge clients.
    • Let your technicians easily track their working hours and improve their overall productivity through work logs. 
    • Generate account-specific bills automatically, and save time spent on creating recurring bills.

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  • Integrations with native and third-party software

    • Access ManageEngine, Zoho, and third-party software right from your service desk. 
    • Integrate with software for desktop management, network monitoring, accounting and invoicing, computer telephony, and more.

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Other ITIL processes supported by ServiceDesk Plus MSP:

  • Incident management

    Resolve incidents and restore services swiftly. Read more

  • Service catalog

    Provide easy access to various services users are entitled to. Read more

  • Problem management

    Resolve recurring incidents permanently through effective root cause analysis. Read more

  • Change management

    Initiate, plan, and implement minimal-risk changes. Read more

  • Project management

    Roll out major projects efficiently by breaking them into milestones and tasks. Read more

  • Asset management

    Manage all your hardware and software assets from a single console. Read more

  • Reporting and dashboards

    Gain real time visibility into your organization’s performance. Read more

  • psa software solutions
    Manage complete life cycle of IT tickets with incident management
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    Streamline IT service requests with customizable service catalog
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    Analyze root causes & reduce repeat incidents with problem management
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    Minimize business risks with change management
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    Customize projects for clients, streamline workflows, and improve team performance.
  • psa software for it companies
    Track and manage all IT assets with asset management
  • msp psa tools
    Generate customized reports and analyze overall PSA tool's performance.

Incident management

Resolve incidents and restore services swiftly. Read more

psa software for it companies
Manage complete life cycle of IT tickets with incident management

Service catalog

Provide easy access to various services users are entitled to. Read more

psa software for small business
Streamline IT service requests with customizable service catalog

Problem management

Resolve recurring incidents permanently through effective root cause analysis. Read more

psa tools
Analyze root causes & reduce repeat incidents with problem management

Change management

Initiate, plan, and implement minimal-risk changes. Read more

psa solution
Minimize business risks with change management

Project management

Roll out major projects efficiently by breaking them into milestones and tasks. Read more

professional services automation software
Customize projects for clients, streamline workflows, and improve team performance.

Asset management

Manage all your hardware and software assets from a single console. Read more

service automation software
Track and manage all IT assets with asset management

Reporting and dashboards

Gain real time visibility into your organization’s performance. Read more

free msp psa
Generate customized reports and analyze overall PSA tool's performance.

What our customers say:

Stephen Rowney,

Managing director, Infinet Network Solutions Pty. Ltd

"ManageEngine ServiceDesk Plus MSP helps us manage our customers’ requirements day in and day out, 24x7, in ways that all other help desk software failed to achieve—and all that without having to spend SIX figures!."

Ramachandru Kulandaivelu (Raam)

Information Technology, Cloud operations

"It (ServiceDesk Plus MSP) centralizes issues and makes us look professional. Also, it is a great cost-effective tool with excellent support."

Jason Roberts,

Technical manager, TCNS - IT and Networks Support Provider

"ManageEngine allows our customers to be kept up-to-date on a three-tier level (telephone, web and email), provides excellent SLA options [based] on customers' [needs], allows our technical staff to be kept updated instantly on all requests, and most of all, provides easy-to-use reports that can be scheduled, giving me the time to concentrate on other business requirements."

Some of the managed service providers who trust ServiceDesk Plus MSP:

The world's largest organizations rely on ServiceDesk Plus MSP. What are you waiting for?