Service Level Agreement
Establish quality services in right time and sustain your business value as a Managed Service Provider using our Service Level agreement Module. Manage every ticket with the respective due by time, configured according to their account's service promised.
Features & Benefits
- Set up escalation Criteria, specific to each account
- Escalate proactively before/after the due by time.
- By pass your operational hours and avoid breakages in Business.
- Maintain 4 levels of escalations and make sure your SLA is always met.
- Overdue alert flag to highlight the SLA violated tickets in the queue.