Nisha Ravi is an ITSM enthusiast passionate about sharing service management best practices and insights on emerging technologies. As a product marketer for ManageEngine’s ITSM suite, she develops a range of resources—from thought-provoking articles and blogs to in-depth guides and e-books—that help IT service delivery teams address real-world IT and ITSM challenges.

Nisha has hosted multiple ServiceDesk Plus Masterclass sessions and thought-leadership webinars, helping organizations decode complex ITSM issues and adopt proven best practices. She is also a regular presenter at ManageEngine’s ITCON seminars and an active participant in global tradeshows, where she engages with IT leaders and contributes to conversations on evolving ITSM trends.