Saket Pasumarthy, a product marketing expert at ManageEngine ServiceDesk Plus, is an ITSM enthusiast and is fascinated with understanding the latest advancements in the IT space. Saket writes guides, articles, and blogs that help IT service management teams globally handle service management challenges. He also presents user education sessions in the ServiceDesk Plus Masterclass series. Saket spends his free time playing football and flying planes on a flight simulator.