Suganya is an ITSM content marketing expert at ManageEngine (the enterprise IT management software division of Zoho Corporation), with a focus on simplifying complex IT service management (ITSM) practices for IT professionals. With eight years of experience in IT services, she creates clear, actionable resources—ranging from articles and guides to eBooks—that help organizations optimize their service desk operations and maintain compliance. As a ServiceDesk Plus product expert, Suganya also delivers masterclasses that bridge the gap between ITSM theory and practical implementation, showcasing how ServiceDesk Plus empowers enterprises to boost efficiency and ensure regulatory readiness.