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Respond to and resolve tickets faster
- Convert incoming emails into tickets and automatically categorize, prioritize, and route them to the right technicians.
- Save resources and technician time by ensuring only genuine, actionable inquiries become tickets.
- Process a high volume of tickets efficiently, preventing infrastructure bottlenecks and preserving operations.
- Automatically extract email details to populate ticket fields, ensuring tickets are prescreened for faster resolution.
Guaranteed ticket
creation and data capture
Select between a custom mail server setting model or ServiceDesk Plus' native
mailbox generated for your enterprise to help convert incoming emails into tickets and
ensure your service desk never misses a single request.
Enable teams to receive and track incoming requests via a dedicated group email alias
Create and verify an email alias for your team to receive notifications
of incoming requests assigned to the group via email.
Exclude spam emails and response
emails from ticket conversion
Create filters for incoming emails like spam and post-ticket closure responses,
to the help desk to prevent them from being converted into fresh tickets.
Access your mailbox from within
your ServiceDesk Plus instance
Access your service desk's inbox, sent mails, trash, filtered,
and spam emails from within the ServiceDesk Plus UI.
Parse incoming emails and
set various request fields automatically
Present the right context by automating the parsing of incoming emails into specific ticket fields,
eliminating the need for manual entry. Technicians can also share ticket details by sending formatted emails with variables, saving technicians precious time.
Talk to our experts about ServiceDesk Plus
If you have questions about how ServiceDesk Plus can help you harness the power of GenAI for your everyday service desk activities, talk to our product experts today.
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