Drive ITSM productivity and accelerate service outcomes with modern, intelligent ITSM workflows built on a no-code canvas.
From auto-remediating incidents to implementing IT changes, run processes at scale across your IT hybrid infrastructure with single-touch workflow automation powered by Qntrl Circuit, the serverless orchestration engine from Zoho. Visualize event-driven workflow automations called Circuits on a drag-and-drop canvas and trigger tasks sequentially, in parallel, or in batches. Automate repetitive actions—like executing AD tasks or running PowerShell scripts—without manual intervention, and deliver stellar service experiences.
Whether accelerating incident resolution or managing IT assets, put your ITSM on autopilot. Build highly programmable, multi-path workflows on a no-code canvas and automate a variety of actions, including approvals, sending notifications, and executing custom functions. Maintain fine-grained control to guide technicians through seamless process execution. Embed single-touch workflows to orchestrate processes across enterprise systems effortlessly.
Transform ideas into workflows in seconds with AI-powered Workflow Assist. Simply describe your goals or show an example workflow, and Zia will construct the workflow, flag any missing steps, auto-correct issues, and summarize everything in simple terms.
Make your ITSM workflows integrable with Zoho Flow, the iPaas platform from Zoho. Embed Zoho Flow actions and action sequences directly within your ITSM workflows to automate actions across 100+ applications without writing a single line of code.
Trace the complete journey of tickets and assets through all statuses and states on an intuitive canvas. Guide technicians with defined transitions between statuses or states and automate actions such as updating fields, adding tasks, and more. Ensure consistent, efficient service experiences while maintaining control across the entire ticket or asset life cycle.
To learn more about how Ask Zia can enhance employee productivity and bring AI to the heart of your service desk, reach out to our product experts today.
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