[Webinar] Automating CMDB, change, and incident management with ITOM-ITSM integration
Automation is a word we’ve heard for years. But in ITSM, how effectively is it truly being used?
Say, you log in on Monday morning—and reality sets in.
Your CMDB is outdated. Last week’s infrastructure changes were only partially documented because updates are still manual. Now the compliance team needs a complete audit report by Friday. You’re digging through emails, spreadsheets, and change records trying to reconstruct dependencies. And you know the risk: If the CMDB isn’t accurate, impact analysis fails—and so does the audit.
Then a P1 ticket arrives: Application running slow.
No context. No dependency mapping. No visibility into underlying infrastructure. Meanwhile, tickets are flooding the help desk, management is demanding updates, and SLA clocks are ticking. Instead of resolving the issue, your team is scrambling to understand it—pulling in multiple teams and adding precious minutes to your mean time to resolution (MTTR).
As if that weren’t enough, your monitoring dashboard lights up with alerts. Engineers jump in. Twenty minutes later, you realize the alerts were triggered by an approved maintenance change. False alarm. Lost time. Alert fatigue.
This isn’t just a stressful Monday.
It’s a pattern.
Manual CMDB updates
Low-context incident tickets
No service dependency visibility
Alerts firing without change awareness
You’re firefighting blind.
Over time, this leads to:
Reduced service quality
Slower incident resolution
Poor SLA performance
Alert fatigue
Declining operational efficiency
And no amount of extra effort fixes a process problem.
What if ITSM and ITOM actually worked together?
If your goal is to automate these processes, improve service quality, reduce MTTR, and enhance operational efficiency, this webinar is for you.
Join us for a live, practical demo showcasing how ManageEngine's ITOM solution integrates seamlessly with your ITSM platform to:
Automatically update and maintain your CMDB.
Transform infrastructure alerts into context-rich tickets with automated workflows.
Correlate multiple related events into a single actionable incident.
Deliver end-to-end service mapping for complete visibility.
Suppress alerts intelligently during approved changes.
Discover how intelligent automation across CMDB, change, and incident management can help you reduce noise, improve SLA performance, and run smarter IT services.
Stop firefighting. Start operating with control.