Automate Help Desk Workflows for Efficient Ticket Handling
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Define Rules to Automate Your Help Desk
Define site-specific business rules to cater to different ticket processing mechanisms across all operational sites of your organization.
Configure multiple criteria to perform custom actions on incoming tickets.
Prioritize and categorize tickets, set urgency and impact, and assign tickets to technicians or support groups, based on the inbound ticket parameters.
Execute business rules on ticket creation or ticket updates.
Manage multiple worklflows by cascading the execution of business rules.
Notify technicians with custom ?emails and text messages when a business rule is executed.
What Customers Say
With business rules, we have been able to ensure that tickets are handled by the right teams, ensuring faster resolution times for end users.
regional IT manager, Newsquest Media Group
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ITIL Simplified by ServiceDesk Plus
Auto-Assign Tickets − Video Tutorial
ITIL Service Catalog − Video Tutorial
CMDB − Video Tutorial
Self-Service Portal − Video Tutorial
Incident Management Workflow − Video Tutorial
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Help desk software
ITIL incident management
ITIL service catalog
ITIL change management
ITIL problem management
IT project management
Service level agreements
Automatic ticket dispatch
Help desk notifications
Help desk reports
Mobile help desk
IT asset & inventory management
Software asset management
Software license management
Purchase order tracking
Desktop central integration
ADSelfService Plus integration
Custom application platform