Automate Help Desk Workflows for Efficient Ticket Handling
Define Rules to Automate Your Help Desk
Define site-specific business rules to cater to different ticket processing mechanisms across all operational sites of your organization.
Configure multiple criteria to perform custom actions on incoming tickets.
Prioritize and categorize tickets, set urgency and impact, and
assign tickets to technicians
or support groups, based on the inbound ticket parameters.
Execute business rules on ticket creation or ticket updates.
Manage multiple worklflows by cascading the execution of business rules.
Notify technicians with custom emails and text messages when a business rule is executed.
What Customers Say
With business rules, we have been able to ensure that tickets are handled by the right teams, ensuring faster resolution times for end users.
regional IT manager, Newsquest Media Group
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