6 reasons why customers prefer

ServiceDesk Plus over SysAid
ServiceDesk PlusCompare help desk solutionsSysAid alternative
The headstart you need at $0

Anything labeled "free" usually comes with an asterisk that spoils the fun. But the standard edition of ServiceDesk Plus stands apart. Get Pink-verified incident management and an easy-to-build knowledge base completely free up to 5 technicians, with no restrictions on the features, number of tickets, and future updates.

The complete ITSM package, no need for add-ons

ServiceDesk Plus is a complete ITSM package with a wide breadth of ITSM features including incident, problem, change, project, and asset management, as well as CMDB , among others.

Native integrations that deliver real value

Monitor and manage your networks, applications, desktops, and Active Directory right from your help desk. ServiceDesk Plus integrates with ManageEngine's native applications, adding even more value.

End-to-end ITAM with integrated purchase and contract management

Don't just inventory your IT hardware and software assets-manage the entire life cycle of your assets, from creating purchase orders and automatically converting them into assets, to disposal. With ServiceDesk Plus, you can link all your contracts with assets for easy contract management.

Transparent pricing, public on the website

Tired of filling out forms just to get a glimpse of the price? ServiceDesk Plus has a transparent pricing, which means that what you see on the website is truly what you pay. There are no extra, hidden implementation charges.

Custom reports and dashboards

Go beyond performance tracking and create module-specific custom reports and dashboards without needing third-party integrations. You really can get it all done without any database queries or scripts.

Join the 100,000+ organizations who have streamlined their IT help desk operations
What customers are saying
"After evaluating other help desk offerings like SysAid, Kayako, IFS, and Sharepoint, we selected ServiceDesk Plus as it was easy to set up and work with."

Darren Hammond, ICT manager

Lesedi Nuclear Services, Western Cape

Let's support faster, easier, and together