6 reasons why customers prefer

ServiceDesk Plus over Zendesk IT
ServiceDesk PlusCompare help desk solutionsZendesk IT alternative
Built-in ITSM functionality for better service delivery

You no longer have to depend on third party or API integrations for native ITSM functionality, such as project management, service catalog, and asset management. ServiceDesk Plus has built-in and tightly knit functionality that will help you maximize IT service delivery.

Available On-premise and on cloud

ServiceDesk Plus gives you two choices to run your IT help desk. You can either install and run ServiceDesk Plus on your own server or move your help desk to the cloud with easy sign on for a hassle-free help desk experience.

Trusted leader in IT support

For over 10 years, ServiceDesk Plus has been the trusted IT help desk software for more than 100,000 organizations in 186 countries worldwide.

In depth visibility with CMDB

You can build your CMDB mapping critical IT and business services to better understand the relationships between elements in your IT infrastructure. Minimize risks with change impact analysis and deal with contingencies efficiently by understanding the cascading impact of incidents.

True blood IT integrations

ServiceDesk Plus helps you collaborate with other IT systems in your infrastructure. You can enjoy tight integration with software that monitor and manage your networks, applications, desktops, and Active Directory.

Effective IT budgets with purchase and contracts

Streamline your IT purchases and centrally manage your contracts by keeping them aligned with your IT service desk operations. There is no need to work in silos with different applications.

Join the 100,000+ organizations who have streamlined their IT help desk operations
What customers are saying
"I have been implementing at least 4 Help desk Ticketing system for the last 12 years from TrackWise, SupportLogix, HelpStarto Siebel (supporting sales). This is by far the easiest one and the least costly solution. The cost for the software was almost the same as the cost for the training of using the support system that I received years ago. My staff just picked up the same day I implemented it without too much trouble. Great product!"

Key Mak

IMPAQ International

Let's support faster, easier, and together