LaBella Associates, a premier architecture and engineering firm based in Rochester, New York, delivers innovative solutions across 32 global sites. The company sought a robust, integrated solution after facing the challenge of securing sensitive data and managing IT across a distributed network. They chose ServiceDesk Plus, alongside other ManageEngine solutions like EventLog Analyzer and Endpoint Central, for its scalability, cost-effectiveness, and ability to streamline ticketing, endpoint management, and security monitoring.
Watch as Donald Hess, security operations manager, and Jaden Robideau, cloud service admin, at Labella Associates talk about their experience with ServiceDesk Plus and other ManageEngine solutions—
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"With ServiceDesk Plus we were able to set up our whole ticketing system to be able to accept emails as tickets. It's all tied into our Active Directory so all of the user information is correct and updated. Same thing with the computers, assets, and inventory management. Whether it be doing updates or patches, it has been made so much easier and the fact that both of those systems connect to each other and integrate has been great."
— Donald Hess, security operations manager