Resource library

Widen your ITSM knowledge with our resources.
ServiceDesk Plus masterclass cloud
From IT firefighter to emperor of your service desk
August 2018
Newsletter

From IT firefighter to emperor of your service desk

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It's a celebration! SysAdmin Day, another Masterclass, and a new version of ServiceDesk Plus
July 2018
Newsletter

It's a celebration! SysAdmin Day, another Masterclass, and a new version of ServiceDesk Plus

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AI in IT service management
AI in IT service management
White paper

Use cases and scenarios on how AI will redefine the way IT service desks work.

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You've got mail! ServiceDesk Plus just arrived in your mailbox
June 2018
Newsletter

You've got mail! ServiceDesk Plus just arrived in your mailbox

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ServiceDesk Plus' Masterclass series will teach you everything you need to know.
May 2018
Newsletter

Get ready for the GDPR with ServiceDesk Plus' new build

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Get ready for the GDPR with ServiceDesk Plus' new build
April 2018
Newsletter

Get ready for the GDPR with ServiceDesk Plus' new build

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How IT service desks can better prepare for the GDPR.
Rajesh Ganesan
Webinar

How IT service desks can better prepare for the GDPR.

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An eventful next few months at ServiceDesk Plus
March 2018
Newsletter

An eventful next few months at ServiceDesk Plus

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Top 7 priorities for service desk managers in 2018
Kumaravel Ramakrishnan & Aparna TA
Webinar

Top 7 priorities for service desk managers in 2018

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Turn your service desk into a hub of innovation
Aparna TA
Webinar

Turn your service desk into a hub of innovation

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Change is good, Gartner's Customers' Choice is even better
February 2018
Newsletter

Change is good, Gartner's Customers' Choice is even better

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New year;3÷4new feature for your help desk
January 2018
Newsletter

New year;3÷4new feature for your help desk

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NCSS cuts down on trivial incidents
Case Study

NCSS cuts down on trivial incidents

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Premier Financial Bancorp, Inc.
Case Study

Premier Financial Bancorp, Inc.

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New year, new beta version of ServiceDesk Plus
December 2017
Newsletter

New year, new beta version of ServiceDesk Plus

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ESM in the cloud
Presentation

ESM in the cloud

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Enterprise service management brings a little holiday magic to ServiceDesk Plus
November 2017
Newsletter

Enterprise service management brings a little holiday magic to ServiceDesk Plus

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ESM - Admin Guide
Help Documentation

ESM - Admin Guide

View online
Manage tickets by simply sending a chat message.
October 2017
Newsletter

Manage tickets by simply sending a chat message.

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Enterprise service management
Brochure

Enterprise service management

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Help us help you: Complete ServiceDesk Plus' annual customer survey
September 2017
Newsletter

Help us help you: Complete ServiceDesk Plus' annual customer survey??

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Asset management made easy with ServiceDesk Plus
Charles Ignatius
Webinar

Asset management made easy with ServiceDesk Plus

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Less than two weeks until our NYC User Conference!
August 2017
Newsletter

Less than two weeks until our NYC User Conference!??

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ITSM analytics crash course: 7 reports that can help you connect the dots in your IT supportn
Ashwin R
Webinar

Turn your service desk into a hub of innovation

Watch webinar
New version of ServiceDesk Plus helps users step up IT services.
July 2017
Newsletter

New version of ServiceDesk Plus helps users step up IT services.??

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Turn your service desk into a hub of innovation
Aparna TA
Webinar

Turn your service desk into a hub of innovation

Watch webinar
Our New York User Conference: For all ServiceDesk Plus users.
June 2017
Newsletter

Our New York User Conference: For all ServiceDesk Plus users.??

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How to build an effective help desk knowledge base Infographics
ITSM infographic

How to build an effective help desk knowledge base

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SupportCenter Plus 8.1 is out with new features and a more modern interface.
May 2017
Newsletter

SupportCenter Plus 8.1 is out with new features and a more modern interface.??

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ServiceDesk Plus named "Champion" by analysts.
April 2017
Newsletter

ServiceDesk Plus named "Champion" by analysts.??

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Plan, roll out, and measure changes effectively using ServiceDesk Plus
Charles Ignatius
Webinar

Plan, roll out, and measure changes effectively using ServiceDesk Plus

Watch webinar
Are you ready for the future of ITSM???
March 2017
Newsletter

Are you ready for the future of ITSM???

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Simplifying employee onboarding and offboarding using ServiceDesk Plus
Charles Ignatius
Webinar

Simplifying employee onboarding and offboarding using ServiceDesk Plus

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Supercharge your IT help desk with the new and improved ServiceDesk Plus 9.3
February 2017
Newsletter

Supercharge your IT help desk with the new and improved ServiceDesk Plus 9.3

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Learn the essentials of asset management in ServiceDesk Plus
Charles Ignatius
Webinar

Learn the essentials of asset management in ServiceDesk Plus

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Customer Infographics
Infographics

Customer Infographics

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Drive Successful IT Changes Using ServiceDesk Plus
Vignesh RS
Webinar

Drive Successful IT Changes Using ServiceDesk Plus

Watch webinar
ManageEngine User Conference 2017: The countdown begins!
January 2017
Newsletter

ManageEngine User Conference 2017: The countdown begins!

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Learn more about ServiceDesk Plus at the ManageEngine Userconf
December 2016
Newsletter

Learn more about ServiceDesk Plus at the ManageEngine Userconf

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How to customize ServiceDesk Plus better with Field and Form Rules
Santhosh Mahiban
Webinar

How to customize ServiceDesk Plus better with Field and Form Rules

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Sync ServiceDesk Plus custom fields with Analytics Plus
November 2016
Newsletter

Sync ServiceDesk Plus custom fields with Analytics Plus

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ServiceDesk Plus Integration Story
Presentation

ServiceDesk Plus Integration Story

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15 ways to manage IT changes better with ServiceDesk Plus
ITSM Best Practice

15 ways to manage IT changes better with ServiceDesk Plus

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Webinar: How to customize ServiceDesk Plus better with Field and Form Rules.
October 2016
Newsletter

Webinar: How to customize ServiceDesk Plus better with Field and Form Rules.

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Helpdesk Command Center
Presentation

Helpdesk Command Center

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15 hacks for better IT asset management
ITSM Best Practice

15 hacks for better IT asset management

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The Handbook of Essential IT Service Desk Metrics
ITSM Best Practice

The Handbook of Essential IT Service Desk Metrics

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Centralized ServiceDesk
Presentation

Centralized ServiceDesk

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ServiceDesk Plus Cloud: The latest updates for you!
September 2016
Newsletter

ServiceDesk Plus Cloud: The latest updates for you!

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Major Incident Management
Presentation

Major Incident Management

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How ITIL Based IT HelpDesk Can Help SMB
Whitepaper

How ITIL Based IT HelpDesk Can Help SMB

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Lulea University of Technology
Case Study

Lulea University of Technology

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IT Incident management
Presentation

IT Incident management

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MEUGNZ: The story of the world's first ManageEngine user group.
August 2016
Newsletter

MEUGNZ: The story of the world's first ManageEngine user group.

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Project Management and IT - Workflow or Traffic Wreck
Dennis Drogseth
Webinar

Project Management and IT - Workflow or Traffic Wreck

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IT Change Management
Presentation

IT Change Management

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User Guide - Cloud
Help Documentation

User Guide - Cloud

View online
ManageEngine's AssetExplorer packs the most bang for the buck!
July 2016
Newsletter

ManageEngine's AssetExplorer packs the most bang for the buck!

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API guide - Cloud
Help Documentation

API guide - Cloud

V1 V3
ServiceDesk Plus Overview
Presentation

ServiceDesk Plus Overview

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IT Asset Management Best Practices
Prithiv RajKumar
Webinar

IT Asset Management Best Practices

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15 hacks to become an ITAM pro with ServiceDesk Plus.
June 2016
Newsletter

15 hacks to become an ITAM pro with ServiceDesk Plus.

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20 ServiceDesk Plus Hacks for Better IT Help Desk Management
ITSM Best Practice

20 ServiceDesk Plus Hacks for Better IT Help Desk Management

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When Reality Hits ITIL - Implementations
Whitepaper

When Reality Hits ITIL - Implementations

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ServiceDesk Plus helps deliver consistent service at HAMBS
Case Study

ServiceDesk Plus helps deliver consistent service at HAMBS

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CMDB A Tale of Two Extremes
Dennis Drogseth,
VP of EMA
Webinar

CMDB A Tale of Two Extremes

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Getting Started - Cloud
Help Documentation

Getting Started - Cloud

ZIP PDF
IT Asset Management
Presentation

IT Asset Management

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New and upcoming features in ServiceDesk Plus A Walkthrough
Prem Maheswaran
Webinar

New and upcoming features in ServiceDesk Plus A Walkthrough

Watch webinar
ServiceDesk Plus' change management is PinkVERIFY'd: A mark of continued success!
May 2016
Newsletter

ServiceDesk Plus' change management is PinkVERIFY'd: A mark of continued success!

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7 Step Guide to IT Asset Management Success
ITSM Best Practice

7 Step Guide to IT Asset Management Success

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6 Steps to Implementing Change Management that Works
Whitepaper

6 Steps to Implementing Change Management that Works

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SwissLife Banque banks on ServiceDesk Plus
Case Study

SwissLife Banque banks on ServiceDesk Plus

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ITIL service catalog
Presentation

ServiceDesk Plus Overview

Download
How To Create High Impact Reports In Minutes Without Writing Queries
Kumaravel Ramakrishnan
Webinar

How To Create High Impact Reports In Minutes Without Writing Queries

Watch webinar
Process Flow Guide
Help Documentation

Process Flow Guide

ZIP PDF
ServiceDesk Plus Project Management Best Practices
Prem Maheswaran
Webinar

ServiceDesk Plus Project Management Best Practices

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ServiceDesk Plus Brochure
Brochure

ServiceDesk Plus Brochure

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Webinar: How to transform your service desk into an IT command center.
April 2016
Newsletter

Webinar: How to transform your service desk into an IT command center.

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The Free Help Desk Revolution
Case Study

The Free Help Desk Revolution

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Operational Readiness Smooth Transition from Project to Production
Rob England
Webinar

Operational Readiness Smooth Transition from Project to Production

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Best Practices Guide
Help Documentation

Operational Readiness Smooth Transition from Project to Production

ZIP PDF
12 Hidden Features in ServiceDesk Plus that Unlock Huge Value
Maljeev Rafi
Webinar

12 Hidden Features in ServiceDesk Plus that Unlock Huge Value

Watch webinar
The Brainy Book for Smarter ITSM
Brochure

The Brainy Book for Smarter ITSM

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ServiceDesk Plus eagerly waits to see you at the ManageEngine User Conference 2016.
March 2016
Newsletter

ServiceDesk Plus eagerly waits to see you at the ManageEngine User Conference 2016.

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Getting IT change management back on track
ITSM Best Practice

Getting IT change management back on track

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ITIL White Paper
Whitepaper

ITIL White Paper

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Host Ventura Scales the Heights with ServiceDesk Plus MSP
Case Study

Host Ventura Scales the Heights with ServiceDesk Plus MS

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Six Tactics for ITSM to Deal with Agile
Rob England,
IT Skeptic
Webinar

Six Tactics for ITSM to Deal with Agile

Watch webinar
Quick Start Guide
Help Documentation

Six Tactics for ITSM to Deal with Agile

ZIP PDF
Service Level Management Basics
Rob England,
IT Skeptic
Webinar

Service Level Management Basics

Watch webinar
FREE IT Help Desk Revolution
Brochure

Service Level Management Basics

Download
ServiceDesk Plus MSP 9.0 rolls out with enhanced change workflows and advanced analytics.
February 2016
Newsletter

ServiceDesk Plus MSP 9.0 rolls out with enhanced change workflows and advanced analytics.

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Release and deployment management made easy
with 11 ITIL best practices
ITSM Best Practice

Release and deployment management made easy
with 11 ITIL best practices

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Star Beverage Retailer
Case Study

The magic triangle in IT release management

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Managing Multiple Service Desks
Suresh GP
Webinar

Managing Multiple Service Desks

View webinar
Admin Guide
Help Documentation

Admin Guide

PDF View Online
ServiceDesk Plus Freeville
Brochure

Admin Guide

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8 Tips to Get Your IT team Smart and Productive with ServiceDesk Plus
Jaianand Krishnamoorthy
Webinar

8 Tips to Get Your IT team Smart and Productive with ServiceDesk Plus

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Show us your service desk contest winners.
January 2016
Newsletter

Show us your service desk contest winners.

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Tranter Achieves Help Desk Transparency with ServiceDesk Plus
Case Study

Tranter Achieves Help Desk Transparency with ServiceDesk Plus

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User Guide
Help Documentation

User Guide

PDF View Online
Help Desk Tips Tricks ServiceDesk Plus
Maljeev
Webinar

Help Desk Tips Tricks ServiceDesk Plus

Watch webinar
The DNA of the Service Desk
Brochure

The DNA of the Service Desk

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ServiceDesk Plus Maneuvers Manhattan Associates IT Service Desk to Success
Case Study

ServiceDesk Plus Maneuvers Manhattan Associates IT Service Desk to Success

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Installation Guide
Help Documentation

Installation Guide

PDF
ServiceDesk Plus 8.1 Product Overview
Rachana
Webinar

ServiceDesk Plus 8.1 Product Overview

Watch webinar
An ITSM Success Story with 50,000 tickets
Case Study

An ITSM Success Story with 50,000 tickets

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Evaluator's Checklist
Help Documentation

Evaluator's Checklist

PDF View Online

Real IT Webinar
Rob England,
ITSkeptic
Webinar

Real IT Webinar

Watch webinar

Technical Support
Help Documentation

averda

PDF

Improving Service Response
Rob England,
IT Skeptic
Webinar

Improving Service Response

Watch webinar

Radiology Associates gets everything that it needs in IT!
Case Study

Radiology Associates gets everything that it needs in IT!

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Establishing a Service Desk
IT Skeptic
Webinar

Establishing a Service Desk

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Experiences easiness of the help desk management
Case Study

Experiences easiness of the help desk management

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Defining Your IT Services − Step-By-Step Approach
Troy DuMoulin,
VP Research, Pink Elephant
Webinar

Defining Your IT Services − Step-By-Step Approach

Watch webinar

Stop the madness
Case Study

Stop the madness

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Incident Management Get your basics right
Neil Thomas
Webinar

Incident Management Get your basics right

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Warner Bros. Games
Case Study

Warner Bros. Games

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Three Steps to an Experiential Service Catalogue
Charles Araujo, CEO, The IT Transformation Institute
Webinar

Three Steps to an Experiential Service Catalogue

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OpNext
Case Study

OpNext

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ServiceDesk Plus Tips and Tricks on Change Management Best Practices
Arvind Parthiban
Webinar

ServiceDesk Plus Tips and Tricks on Change Management Best Practices

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Ashton Park School
Case Study

Ashton Park School

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The Importance of Service Catalog for the Service Desk
Colin Rudd,
itSMF UK
Webinar

The Importance of Service Catalog for the Service Desk

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City of Austin, Convention Cente
Case Study

City of Austin, Convention Cente

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Pink Elephant Social IT Webinar
George Spalding,
Pink Elephant
Webinar

Pink Elephant Social IT Webinar

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Ohio Department of Education
Case Study

Ohio Department of Education

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The Convergence of the Service Desk and the Project Management
OfficeCharles Betz
Webinar

The Convergence of the Service Desk and the Project Management

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TeleLogic's IT Support
Case Study

TeleLogic's IT Support

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