Help Desk Resources, White Papers, Case Studies, Videos

White Papers

10 Tips to Improve Your Help Desk Service Experience

It doesn’t matter whether you’re an enterprise with thousands of customers or a small business organization with just a few employees. It doesn’t matter whether your help desk is internal, external, or both. It doesn’t matter whether you use a paid or a free help desk tool...

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CMDB Implementation - A Tale of Two Extremes

One of the "quality problems" to have, as your business grows is the challenge of managing all your resources. As the number of your employees grows and your IT assets expand, it is difficult to ascertain exactly what and where all your assets are. It is important to get more visibility...

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When Reality Hits ITIL - Implementations

Is implementing ITIL really simple? It is easy to hear about ITIL from a consultant or read from a blog or even attend an ITIL course, but the hardest part comes while implementing those processes in an environment. Each and every organization is different; they vary with people, processes...

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How ITIL Help Desk can help SMBs?

Everybody knows Bob! Bob works in the IT department of a Financial Services company. When the Office staff have a problem, they call him and say, "Hey Bob, I have a situation here, Can you fix it". Bob knows all the employees by name and their assets details. He fixes all problems and runs a great show...

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Webinars

Defining Your IT Services – Step-By-Step Approach Webinar

by Troy DuMoulin,VP Research, Pink Elephant

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Three Steps to an Experiential Service Catalogue
Webinar by Charles Araujo, CEO, The IT Transformation InstituteView Webinar

ServiceDesk Plus Tips and Tricks on Change Management - Best Practices Webinar by Arvind ParthibanView Webinar

The Importance of Service Catalog for the Service Desk, Thursday 15th, 2013, Colin Rudd, itSMF UKView Webinar

Pink Elephant Social IT Webinar, Tuesday 17th, 2013, George Spalding, Pink ElephantView Webinar

ServiceDesk Plus Project Management Best Practices, April 23rd, 2013, Prem MaheswaranView Webinar

Project Management and IT - Workflow or Traffic Wreck, March 28th, 2013, Dennis DrogsethView Webinar

Operational Readiness Smooth Transition from Project to Production, Sept 5th, 2012, Rob EnglandView Webinar

The Convergence of the Service Desk and the Project Management Office, August 16th, 2012, Charles BetzView Webinar

ServiceDesk Plus 8.1 Product Overview, May 7th, 2012, RachanaView Webinar

Six Tactics for ITSM to Deal with Agile, July 9th, 2012, Rob England, IT SkepticView Webinar

CMDB A Tale of Two Extremes, April 12th, 2012, Dennis Drogseth, VP of EMAView Webinar

Help Desk Tips & Tricks ServiceDesk Plus, January 4th, 2012, MaljeevView Webinar

Service Level Management Basics, October 27th, 2011, Rob England, IT SkepticView Webinar

Improving Service Response, September 13th, 2011, Rob England, IT SkepticView Webinar

Establishing a Service Desk, August 30th, 2011, August 30, IT SkepticView Webinar

Incident Management Get your basics right, April 7th, 2011, Neil ThomasView Webinar

HelpDesk Software Resources

Defining Your IT Services – Step-By-Step Approach Webinar

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2014