Not every ticket is every technician's business. With ServiceDesk Plus, you can let technicians view or work on only those tasks and issues that are relevant to them by configuring fine-grained access permissions.
Create unique service desk roles with distinct access permissions and authorizations
Give admins complete control over access permissions. Enhance data security.
Take advantage of access permission settings in all modules, i.e. for requests, problems, changes, purchases, contracts, assets, solutions, and reports.
Fine-tune technicians' access across modules using advanced permissions. Modify permissions for adding, editing, merging, closing, or deleting tickets, modifying resolutions, adding new requesters, creating query reports, viewing site and department tickets, and more.
Authorize technicians and validate solutions by setting up approval permissions.
What Customers Say
With business rules, we have been able to ensure that tickets are handled by the right teams, ensuring faster resolution times for end users.
Dean Ryan regional IT manager, Newsquest Media Group