Licensing & Other Modules
How do I apply the license if ServiceDesk Plus service is down due to license expiry ?
As the current license is expired we wont be able to login in to the ServiceDesk Plus to apply the new license. This can be accomplished by applying the license from the backend in the Server,
What takes up a license in ServiceDesk Plus?Licensing in ServiceDesk Plus application is based on the number of nodes and the number of technician logins.
I would like to delete the default administrator account as it takes up a license? How do I go about it?You can remove "Administrator" account from the application by following the instructions below.
I have recently purchase 110 Dell Optiplex workstations and I would like to add the monitors of these workstations as additional assets and then add them to each workstation. However, I have a license that supports only 250 assets. What can I do in this situation ? Can I add the monitors to the workstation as Asset Component ?You can add them as Asset component which will not be calculated as an asset for license. Click on Admin -> Product Type and add a product type called Monitor and select the Type as component.
What are the languages supported by ServiceDesk Plus ?Refer to the below link to be updated of the languages supported by ServiceDesk Plus.
I'm using the latest version of ServiceDesk Plus and I'm unable to find the select languages option in Personalize link. Do I require a separate license to avail this feature ?Customers with Multi Language license will have the option to select language in the Personalize link. You can select the License link in the application to check if Multi Language license is applied. Please contact our Sales Team (firstname.lastname@example.org) if you require Multi Language license.
While performing a Domain scan, I receive 'License maxed out' error message. How do I know how many IT assets are already there in the system ?Login to ServiceDesk Plus, click on the Home tab and select Assets tab under Home to find the total number of the Assets added in ServiceDesk Plus [ Screenshot ]. The sum of IT Assets corresponding to the total number of nodes purchased in ServiceDesk Plus is displayed. [ Screenshot ]
Technician A creates a report and schedules it in a periodic basis. Will Technician B be able to view the reports scheduled by Technician A ?No, technicians cannot view reports scheduled by other technicians.
While creating a new announcement, a technician chooses future date to display the announcement, then what will happen to the announcement ?The Announcement will not get listed under Announcements in the Home page, instead it will be listed under All Announcements.
If SDP is installed as the Enterprise Edition, will i be able to switch back to Professional Edition? What will happen to the data stored in the Database?The Product Edition will be based on the License that is applied on product installation. After installing the application as Enterprise Edition it is possible to revert back to the Professional Edition (by applying License from the User Interface).
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