IT Help Desk Integrations

Best in Class Integration for All-Round IT Service Management

Take Complete Control of Your IT from Within Your IT Help Desk

ServiceDesk Plus offers powerful, native integrations with industry-leading apps from ManageEngine to give you a 360 degree view and control of your IT infrastructure. Be it managing networks, applications, and desktops from your IT help desk console or accessing advanced service desk analytics, ServiceDesk Plus enables you to do all of them.

Desktop Central

Streamline desktop and mobile device management activities like software deployment, patch management, profile management, and remote control from your IT help desk console with the ManageEngine Desktop Central and ServiceDesk Plus integration.

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Detect faults and performance issues in your network and enable automatic creation of tickets in the IT help desk. With OpManager's integration with ServiceDesk Plus, you can now get instant notifications in case of network failures so that you can minimize the risk and improve service availability.

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Advanced Analytics

Gain better insights into your IT service desk operations with the advanced analytics suite. Create powerful reports and dashboards instantly without the hassle of writing complex database queries. Depending on the mode of deployment, you can choose one of the integration options, Analytics Plus (on-premise) or Zoho Reports (on-cloud).

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ADSelf Service Plus

With the ManageEngine ADSelfService Plus integration, end users can now perform a password reset, unlock an account, and update personal details in the Active Directory. Doing this will reduce a major chunk of tickets to the service desk.

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What Customers Say
I would say our technicians are 200 percent more efficient because of ServiceDesk Plus. This software creates a partnership between end-user and technician, allowing us all to do our jobs to the utmost.
Alex Walker
director of IT, Cetero Research

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