ServiceDesk Plus offers powerful, native integrations with industry-leading apps from ManageEngine to give you a 360 degree view and control of your IT infrastructure. Be it managing networks, applications, and desktops from your IT help desk console or accessing advanced service desk analytics, ServiceDesk Plus enables you to do all of them.
Streamline desktop and mobile device management activities like software deployment, patch management, profile management, and remote control from your IT help desk console with the ManageEngine Desktop Central and ServiceDesk Plus integration.
Know moreDetect faults and performance issues in your network and enable automatic creation of tickets in the IT help desk. With OpManager's integration with ServiceDesk Plus, you can now get instant notifications in case of network failures so that you can minimize the risk and improve service availability.
Know moreGain better insights into your IT service desk operations with the advanced analytics suite. Create powerful reports and dashboards instantly without the hassle of writing complex database queries. Depending on the mode of deployment, you can choose one of the integration options, Analytics Plus (on-premise) or Zoho Analytics (on-cloud).
Know moreIntegrate ServiceDesk Plus with AD Manager Plus to effortlessly create, delete, unlock, enable or disable users, reset user passwords and perform other AD management activities.
Know moreWith the ManageEngine ADSelfService Plus integration, end users can now perform a password reset, unlock an account, and update personal details in the Active Directory. Doing this will reduce a major chunk of tickets to the service desk.
Know moreAutomatically convert any alarms from Applications Manager, the application performance monitoring tool from ManageEngine, as tickets in ServiceDesk Plus and have them assigned to the right technicians with all the ticket parameters set.
Know moreLaunch remote sessions to privileged accounts right from within your service desk with the PasswordManager Pro integration. Ensure better compliance with strict authentication processes for launching secure remote sessions.
Know morePerform actions on your tickets right from your mailbox with the actionable messages from ServiceDesk Plus.
Know moreBring your helpdesk right into your mailbox, and perform help desk activities without even accessing your help desk portal.
Know moreIT technicians can sync their reminders and leave days between their ServiceDesk Plus and Microsoft Office 365 calendars, making it easier to track technician availability right from within their Microsoft Calendar.
