Zoho Cliq is a team communication tool that helps you collaborate, share files, and make audio or video calls. The free edition of Zoho Cliq is available to ServiceDesk Plus (Cloud) users at www.cliq.zoho.com
Raise tickets, search, and view open tickets. Get self-service in your communication tool.
Create incidents and service requests from within your messaging application.
View a list of any individual's open requests.
Search for requests based on ticket ID, subject, or email.
View ticket information such as ticket ID, subject, status, priority, and technician details.
List of chat commands
To raise an incident from an existing template - '/sdpincident'
To raise an incident - '/sdpincident -sub [subject] -des [description]'
To raise a request from an existing template - '/sdpservice'
To raise a request - '/sdpservice -sub [subject] -des [description]'
To search for a request - '/sdpsearch [email, subject keywords, ticket ID]'
To view open requests - '/sdpopenrequests [email]'
Turn any chat window into your very own IT support assistant.