Gain visibility and control over your IT assets

Learn everything there is to know about your IT and non-IT assets, including network elements and endpoints, as well as their relationships. With integrated asset management capabilities, our IT service desk software ServiceDesk Plus enables IT technicians to inventory, track, manage, and monitor all their assets from a central location.

With ServiceDesk Plus, transform the way you manage your IT assets.

  • + years

    of experience

  • +

    service desks

  • countries

Essential ITAM features available in this IT asset management software

Asset inventory
management

Discover, track, and manage IT hardware and software assets in one place. Get a comprehensive view of every stage of an asset's life cycle including procurement, utilization, maintenance, and retirement.

Asset
discovery

Automate IT asset discovery using an agent-based scan, Windows domain scan, script scan, network scan, or another scanning technique.

Asset life cycle
management

Track and manage all aspects of your assets right from procurement to retirement. Create different asset states to accurately map the status of your assets.

Software asset
management

Manage all aspects of your software assets including purchasing, deployment, maintenance, utilization, and disposal. Identify and eliminate unused software to reduce IT costs.

Software license
management

Track and manage software licenses and get notified about soon-to-expire licenses. Scan your workstations periodically to detect license violations, and be audit ready.

Configuration management
database (CMDB)

Track and manage all configuration items, and map their relationships and dependencies. Visually analyze the impact of changes and outages for informed decision-making.

IT asset management workflow in ServiceDesk Plus:

 
 

Implement best practice asset management with ServiceDesk Plus

ServiceDesk Plus' out-of-the-box features enable you to implement asset management best practices easily.

  • Inventory all hardware and software

    Multi-source discovery modes (agents, Windows/network/distributed scans) and barcodes

  • Classify all IT and non-IT assets

    Asset types and product types

  • Track assets across their life cycle from requisition to retirement

    Asset states, user-workstation mapping, and asset loans

  • Map relationships between assets and business services

    CMDB, configuration item (CI) types, CI relationships, and business views

  • Keep track of key finances

    Depreciation, cost center, and general ledger codes

  • Manage all your software license investments

    Software, license, and agreement types

  • Track software usage and compliance

    Software metering, software and license dashboards

  • Stay on top of IT purchases

    Purchase management, vendor list, approvals, invoice and payment, and associated assets

  • Centralize the asset contracts management process

    Contract details, renewal details, child contracts, expiration notifications, and associated assets

  • Ensure that your ITAM supports other ITSM processes

    Asset information on incidents, problems, changes, and projects, and CMDB mapping

Awards & Recognitions

Other ITIL processes supported by ServiceDesk Plus

  • Incident management

    Reduce outages, improve agent productivity, meet SLAs, and manage the complete life cycle of IT tickets.

  • Problem management

    Analyze the root cause of incidents, and reduce the number of repeat incidents to boost your IT help desk's productivity.

  • Change management

    Streamline planning, approval, and implementation with automated workflows. Eliminate unauthorized and failed changes.

  • Service catalog

    Showcase your available IT services to end users, and give your IT a fresh face.

  • Knowledge base

    Enable self-service by publishing solutions to repeat incidents with known solutions, helping divert tickets away from your service desk.

Trusted by 100,000+ IT service desk teams across the globe

Know more about our full-fledged
IT asset management software now from our experts.

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