With ServiceDesk Plus, transform the way you manage your IT assets.
Essential ITAM features available in this IT asset management software
Discover, track, and manage IT hardware and software assets in one place. Get a comprehensive view of every stage of an asset's life cycle including procurement, utilization, maintenance, and retirement.
Achieve complete visibility into your IT landscape with the unified agent scan for Windows, Linux, and macOS devices along with the network scanning technique for IP devices.
Track and manage all aspects of your assets right from procurement to retirement. Create different asset states to accurately map the status of your assets.
Manage all aspects of your software assets including purchasing, deployment, maintenance, utilization, and disposal. Identify and eliminate unused software to reduce IT costs.
Track and manage software licenses and get notified about soon-to-expire licenses. Scan your workstations periodically to detect license violations, and be audit ready.
Track and manage all configuration items, and map their relationships and dependencies. Visually analyze the impact of changes and outages for informed decision-making.
IT asset management workflow in ServiceDesk Plus:
Implement best practice asset management with ServiceDesk Plus
ServiceDesk Plus' out-of-the-box features enable you to implement asset management best practices easily.
Discover all hardware and software assets
Multi-source discovery modes - Unified agent-based scan, network scan, barcode scan, and distributed asset scan
Classify all IT and non-IT assets
Asset types and product types
Track assets across their life cycle from requisition to retirement
Asset states, user-workstation mapping, and asset loans
Map relationships between assets and business services
CMDB, configuration item (CI) types, CI relationships, and business views
Keep track of key finances
Depreciation, cost center, and general ledger codes
Manage all your software license investments
Software, license, and agreement types
Track software usage and compliance
Software metering, software and license dashboards
Stay on top of IT purchases
Purchase management, vendor list, approvals, invoice and payment, and associated assets
Centralize the asset contracts management process
Contract details, renewal details, child contracts, expiration notifications, and associated assets
Ensure that your ITAM supports other ITSM processes
Asset information on incidents, problems, changes, and projects, and CMDB mapping