IT Change Management

Implement Changes With Minimal Impact and Risks

Get Better at Managing IT Changes Without Missing a Step

  • Configure change types, roles, statuses, and templates to manage your change cycle easily.
  • Log changes from incidents and problems and track them at every step of the cycle.
  • Configure automated workflows and notifications to improve visibility and communication for IT and business stakeholders.
  • Assign, measure, and analyze change metrics to continually improve your change management process.

Customize Change Workflows. Do IT Your Way.

  • Handle standard, emergency, and critical changes separately with unique and customizable workflows using ServiceDesk Plus.
  • Configure the approval process to preapprove changes to save time when handling standard changes.
  • Skip or traverse through stages and have an emergency Change Advisory Board (CAB) in place to handle emergency changes.
  • Associate predefined change templates to preconfigured workflows to instantly trigger a change upon submission.

Make Informed Decisions on Changes. Minimize Business Risks.

  • Make informed decisions to reduce unauthorized, failed, and emergency changes.
  • Assess, prioritize, and schedule changes with inputs from the CAB.
  • Refer to CMDB relationships to get an integrated view of the IT assets and services impacted by the change.
  • Publish announcements from within the change to communicate any planned downtime to end users.

Streamline Change Planning, Approval, and Rollout. No More Unplanned Outages.

  • Create impact, roll out, and back out plans and implementation checklists.
  • Refer to the change management module's schedule calendar to resolve any conflicts.
  • Configure systematic workflows for every stage right from submission to closure to ensure that nothing is missing.
  • Initiate projects from within a change or execute simple tasks to roll out the change depending on its complexity.
  • Carry out a post implementation review to ensure that there are no further glitches.
What Customers Say
The change calendar feature helps me see collisions and to take steps needed to improve the change management process. It's now easy to know all the information about a change.
Gregory Booth
associate director of IT services, Michigan Technological University

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