ServiceDesk Plus CMDB enables more control over the IT and ensures effortless management of your entire IT infrastructure.
By demanding in-depth visibility of your assets present in the environment, ServiceDesk Plus provides more transparency on relationships between the Configuration Items, giving you complete control over implementing changes and also helps in analyzing the business impact caused due to malfunction of any Configuration Item. ServiceDesk Plus centralizes information about all Configuration Items, including their attributes and relationships with which you can ensure uptime and service availability. CMDB supports you to control all the IT components based on their significance and the business criticality.
Making decisions will be simpler as ServiceDesk Plus makes CMDB an effective tool, assiting you to analyze the root cause of incidents reported. CMDB lets you to be proactive for any change and by identifying the inter dependencies of CIs, by centralizing the storage of asset information. The direct visualization map in ServiceDesk Plus helps you to have a detailed view on configuration item (CIs) relationships, identifying the relationships between CIs and its impact on the environment. In addition, ServiceDesk Plus integrates the incident, problem and change modules with CMDB.
ServiceDesk Plus provides default and customizable configuration item types categorizing each business critical CI. Each CI type will have its own attribute and relationship defined by key stakeholders.
Populating the configuration management database is achieved by importing the data of IT assets into the system, centralizing the information. CIs can be imported through AD or CSV file and through network/windows domain scan. Relationships between the CIs can be added and used as an information model in impact analysis and change management.