The main focus of Problem management is to analyze the root cause of all recurring incidents and minimize the impact of problems on the organisation.You need to be reactive as well as proactive when it comes to Problem Management. For this you need a solid, effective tool which can solve problems happening due to these incidents, at the same time identify and solve probable incidents well in advance. Take a look at how Problem Management in ServiceDesk Plus can help you.
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List of recorded Problems
Individual Problem Details
Analysis for individual Problem
Problem Closure Rules
Perfom Actions for individual Problem