Digital transformation challenges with ITIL 4

About this webinar

Digital transformation challenges with ITIL 4

With the developments in ITIL 4 in recent years, organizations are now appreciating the real meaning of value "co-creation," and the need for collaboration across organizations. So there is a lot of development and collaborative work taking place to synthesize and integrate work, tasks, and value streams across departments, teams, and functional groups—all well beyond IT.

IT service management (ITSM) practices are proven to provide consistency and value, and many of these are easily portable to other areas such as HR and finance. Organizations can use the experience of many years of working with core service management processes to provide benefits to other business areas. Much of this work is referred to as "enterprise service management," although in reality this can be viewed as practical "digital transformation." This webinar clarifies the opportunities as well as challenges involved in successful implementation.

About the presenter

Barclay Rae, ITIL 4 expert

Barclay is an experienced ITSM consultant, analyst, and writer. He has worked on approximately 700 ITSM projects over the last 25 years and also writes blogs, research, and papers on ITSM topics for a variety of industry organizations and vendors. He has also worked for a number of ITSM organizations, and he delivers strategic ITSM consultancy as well as media analyst services to the ITSM industry.

He is an ITIL 4 architect and co-author, lead editor of the "ITIL 4 Create, Deliver and Support" publication, and a co-architect of the ITIL Practitioner scheme with Axelos. In addition, he is a co-author of the SDI SDC certification standards and a participant in the current ISO/IEC 20000 revision. Barclay works as a consultant and auditor for SDI. He is a non-executive director for several companies: itSMF UK, which he was CEO of from 2015 to 2018, EssentialSM, and A2V Services, which develops new start-ups.

Barclay is also a regular speaker at industry conferences and events in the UK and globally, including SITS, SDI, itSMF, Pink Elephant, SMW, and UCISA. He was named in the HDI Top 25 Thought Leaders in Technical Support and Service Management for 2017, 2018, and 2019 and recognized as ITSM Contributor of the Year at the 2014 SITS show. Barclay also created "ITSMGoodness," a set of simple, practical, and proven tips and tools for successful ITSM.

Visit for details, or follow Barclay at @barclayrae on Twitter.

Barclay Rae, ITIL 4 expert

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