ServiceDesk PlusITSM Build a service catalog

How to build an effective service
catalog in 7 easy steps

ITSM infographic
How to create a service catalog

What is a service catalog?

An IT service catalog is the single source of accurate information on all IT services offered by an organization's IT department.

What are the benefits of using a service catalog?

An effective service catalog:

How to build a service catalog?

Step 1: Study business objectives and identify your stakeholders

Start off by answering the following questions:

Step 2: Define and categorize the service offerings

Step 3: Create service-specific SLAs and workflows

Create service-specific SLAs and define fulfillment workflows. Setting realistic fulfillment mandates is key to ensure smooth service delivery.

Step 4: Organize your service fulfillment strategy

Step 5: Design your catalog

Step 6: Publish the service catalog and integrate it with
the self-service portal

Step 7: Practice continual service improvement

Monitor key performance indicators (KPIs) to improve the effectiveness and efficiency of your service catalog.

Reinforce your service desk
with ITSM best practices.

At the core of an exceptional customer support experience lies refined ITSM workflows and adherence to standards. From handling incidents the ITSM way to implementing a user-friendly IT self-service portal, set your help desk fundamentals right with our selection of free ITSM resources.

  • IT self service portal for university

    The 5 step guide to building an IT self-service portal

  • IT incident management handbook

    IT incident management handbook

  • Service catalog real time use cases

    Learn how Zylker IT transforms with ServiceDesk Plus

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