Enterprise service management

ESM FAQ

General FAQs

  • What will be the behavior...?
  • What is the behavior...?
  • Can an Org Admin remove...?
  • What happens if an instance...?
  • Can an Org Admin assign...?

License FAQs

  • How many service desk instances...?
  • I have upgraded my ServiceDesk...?
  • Will I be able to choose an edition...?
  • How many technicians can be...?
  • I have created new service desk...?

Behavior Changes

Post migration to enterprise service management, you will encounter certain behavioral changes in your instance.

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