Migration Sequence

Instructions to apply the Service Pack / Hotfix

1. Shut down ServiceDesk Plus Server.
2. Run the script UpdateManager.bat (UpdateManager.sh for Linux) in the <ServiceDesk_Plus_Home>/bin folder. This opens the Update Manager tool.
3. Click "Browse" to select the Service Pack file (AdventNet_ManageEngine_ServiceDesk_Plus_< Version No>_0_0_SP-x_0.ppm file that you had downloaded) and then click "Install...".

For upgrades to build version 12004 or above, a certificate is required before installing the PPM, This is a one-time process and the certificate will be automatically applied during future upgrades. Click here to download the certificate. Click Browse and import the certificate.

4. Follow the on-screen instructions to apply the Service Pack / Hotfix.
5. Once the upgrade is complete, start ServiceDesk Plus Server.

Important: for Windows Users :

We have changed the Target to start the ServiceDesk Plus server in
"Windows Start menu -> Programs -> ManageEngine ServiceDesk Plus -> ServiceDesk Server" and ServiceDesk Plus Desktop shortcut icon. This needs to be done by users who have upgraded from any of earlier builds (from 4.0, 5.0, 5010 and below) to ServiceDesk Plus 5.5(5500 and above). This can be changed as follows

1. Right click 'ServiceDesk Server' option and choose the Properties option.
2. Change the value in Target field from
   "{ServiceDesk_home}\jre\bin\javaw.exe -Dproduct.home=. -cp ..\lib\startupclasses.jar;..\server\default\lib\SDUtils.jar com.adventnet.start.ProductStarter StartServiceDeskService ..\server\default\conf\TrayIconInfo.xml"
   to
   "{ServiceDesk_home}\bin\startSDP.bat" where {ServiceDesk_home} is the ServiceDesk Plus installation directory which will be typically like C:\AdventNet\ME\ServiceDesk directory.
3. Click "Apply", followed by "OK" button

How can I find the Build Number of ServiceDesk Plus?

1. In the ServiceDesk Plus web client, click the "About" link on top right of the page.
2. You should see the Build number mentioned on the top right of the page.
3. Check the following image guide to locate the build number.
   
   
   

Need help ?

Want help with upgrading ServiceDesk Plus to the latest version? Contact ServiceDesk Plus Support