Migration Sequence

Important :

Kindly identify your build number and follow the sequence as given in the table below to move to the latest version: (How can I find my Build number?)

For the ServicePacks with Note symbol, extract the *.zip file under the ServiceDesk home directory and then run the UpdateManager.bat and install the *.ppm file which also is extracted under the ServiceDesk home directory. We strongly recommend you to take backups before migrating. This helps you prevent accidental loss of data.

To upgrade ServiceDesk Plus, import the certificate linked below during the upgrade process:

Version 12004 and later

Version 14600 and later

Click here to learn more about the upgrade process.

Current Build	Service Pack	Move to Build
	Know more Windows Go to <installation directory>\bin\scripts Open UpdMgr.bat Search for -Xmx2512m %JAVA_OPTS% -Dtier-type=BE and add For ex : -Xmx2512m %JAVA_OPTS% -Dtier-type=BE Save and execute the file to skip the forced backup process. Linux Go to <installation directory>\bin Open UpdMgr.bat Search for $JAVA -Xmx2512m $JAVA_OPTS -Dtier-type=BE and add For ex : $JAVA -Xmx2512m $JAVA_OPTS -Dtier-type=BE Save and execute the file to skip the forced backup process.
14600, .., 14830	The correct patch name for the 14840 servicepack is *ManageEngine_ServiceDesk_Plus_14840_SP-4.ppm* Service Pack SHA256 Value - 087fdbd7120d1c962fbeadf5f017a42dbf67497c58dc58750dc0a53b9047882b Skip the forced backup Entry : -DSkipForcedBackUp_14840=true Know more Windows Go to <installation directory>\bin\scripts Open UpdMgr.bat Search for -Xmx2512m %JAVA_OPTS% -Dtier-type=BE and add For ex : -Xmx2512m %JAVA_OPTS% -Dtier-type=BE Save and execute the file to skip the forced backup process. Linux Go to <installation directory>\bin Open UpdMgr.bat Search for $JAVA -Xmx2512m $JAVA_OPTS -Dtier-type=BE and add For ex : $JAVA -Xmx2512m $JAVA_OPTS -Dtier-type=BE Save and execute the file to skip the forced backup process.	14840
14500, 14501, ... , 14506	The correct patch name for the 14600 servicepack is *ManageEngine_ServiceDesk_Plus_14600_SP-1.ppm* Service Pack SHA256 Value - b07f4482697c0aa9b26b4379fcdbb4ed71e6aa6d9618c8ab3724b010df8aa501 Skip the forced backup Entry : -DSkipForcedBackUp_14600=true Know more Windows Go to <installation directory>\bin\scripts Open UpdMgr.bat Search for -Xmx2512m %JAVA_OPTS% -Dtier-type=BE and add For ex : -Xmx2512m %JAVA_OPTS% -Dtier-type=BE Save and execute the file to skip the forced backup process. Linux Go to <installation directory>\bin Open UpdMgr.bat Search for $JAVA -Xmx2512m $JAVA_OPTS -Dtier-type=BE and add For ex : $JAVA -Xmx2512m $JAVA_OPTS -Dtier-type=BE Save and execute the file to skip the forced backup process.	14600
14300, .. , 14306	The correct patch name for the 14500 servicepack is *ManageEngine_ServiceDesk_Plus_14_4_0_SP-1_0_0.ppm* Service Pack SHA256 Value - ad2d002f6844eecf11c2cdd9a1d205cbd05b02799c71cbf4994d73d3d6895ac7 Skip the forced backup Entry : -DSkipForcedBackUp_14500=true Know more Windows Go to <installation directory>\bin\scripts Open UpdMgr.bat Search for -Xmx2512m %JAVA_OPTS% -Dtier-type=BE and add For ex : -Xmx2512m %JAVA_OPTS% -Dtier-type=BE Save and execute the file to skip the forced backup process. Linux Go to <installation directory>\bin Open UpdMgr.bat Search for $JAVA -Xmx2512m $JAVA_OPTS -Dtier-type=BE and add For ex : $JAVA -Xmx2512m $JAVA_OPTS -Dtier-type=BE Save and execute the file to skip the forced backup process.	14500
	Skip the forced backup Entry : -DSkipForcedBackUp_14300=true Know more Windows Go to <installation directory>\bin\scripts Open UpdMgr.bat Search for -Xmx2512m %JAVA_OPTS% -Dtier-type=BE and add For ex : -Xmx2512m %JAVA_OPTS% -Dtier-type=BE Save and execute the file to skip the forced backup process. Linux Go to <installation directory>\bin Open UpdMgr.bat Search for $JAVA -Xmx2512m $JAVA_OPTS -Dtier-type=BE and add For ex : $JAVA -Xmx2512m $JAVA_OPTS -Dtier-type=BE Save and execute the file to skip the forced backup process.
13000, 13001, .. , 14204	Service Pack SHA256 Value - 5658904a0bdf504e6a0b5c2cf0e59a9f2b642f15ffcb396208cd165e27464c4a	14205
12000 ... 12010	Windows Service Pack The correct patch name for the 13000 servicepack is *ManageEngine_ServiceDesk_Plus_12_0_0_SP-1_0_0_Windows.ppm* SHA256 Value - b1f449cc0a4d08b214f72178c63e36acc6824926e1081369af1f22157e6030ab Linux Service Pack The correct patch name for the 13000 servicepack is *ManageEngine_ServiceDesk_Plus_12_0_0_SP-1_0_0_Linux.ppm* SHA256 Value - e8827b75c952afe304c9232c886067a04e31ca44410c66bcd2412b74e5e1ac26 Skip the forced backup Entry : -DSkipForcedBackUp_13000=true Know more Windows Go to <installation directory>\bin\scripts Open UpdMgr.bat Search for -Xmx2512m %JAVA_OPTS% -Dtier-type=BE and add For ex : -Xmx2512m %JAVA_OPTS% -Dtier-type=BE Save and execute the file to skip the forced backup process. Linux Go to <installation directory>\bin Open UpdMgr.bat Search for $JAVA -Xmx2512m $JAVA_OPTS -Dtier-type=BE and add For ex : $JAVA -Xmx2512m $JAVA_OPTS -Dtier-type=BE Save and execute the file to skip the forced backup process.	13000
11200,...11315	Service Pack SHA256 Value - ac3ced4a0bf3c6a2cd71d61f3e7a066bfeffae66231a7091622834430142dda5 Skip the forced backup Entry : -DSkipForcedBackUp_12000=true Know more Windows Go to <installation directory>\bin\scripts Open UpdMgr.bat Search for -Xmx2512m %JAVA_OPTS% -Dtier-type=BE and add For ex : -Xmx2512m %JAVA_OPTS% -Dtier-type=BE Save and execute the file to skip the forced backup process. Linux Go to <installation directory>\bin Open UpdMgr.bat Search for $JAVA -Xmx2512m $JAVA_OPTS -Dtier-type=BE and add For ex : $JAVA -Xmx2512m $JAVA_OPTS -Dtier-type=BE Save and execute the file to skip the forced backup process.	12000
11100, ... 11150	Service Pack SHA256 Value - 7c56ea827857c5d0cc890b23601a91dae03288c97c373a093ceb7979a83a0612	11200
11000, ... 11012	Windows Service Pack SHA256 Value - 671d3bff24ed9b0f9c0f5449cf2797589fdebcfea578fb87f921a07237425166 Linux Service Pack SHA256 Value - 67ca41b0b21225f9f28ae05b17cd609d1d35cbfb6d70c5362c5c7611977e617e	11100
10513, ... 10515	Service Pack SHA256 Value - 0d74e3da4e64acdd7aa0e0a46c0f2cf4efa9af45ca32131a1e2296cbe3087583	11000
10500, ... 10514	Service Pack SHA256 Value - 6550a0ce4d7d6ec6316f58c6cda7e3d52e9c29b53c0ef0e14f96d4f3c3b97633	10515
10000, 10001, ... 10021	Windows Service Pack SHA256 Value - 169e087f3f5e895712e65b16a868671993878be2974dd1acc7b43c1f8db9054b Linux Service Pack SHA256 Value - ef31719a94b7932fc00f471c854831d2c4d52b2f9dfa92f7cc1f00130aca4088	10500
9400, 9401, ... 9427	Service Pack SHA256 Value - 86babeccf555dcb3d0a804c5eaef03516186cee99f2d1e3c31e724e47f18d768	10000
9334, 9335, 9336	Service Pack	9400
9300, 9301, ... 9335	Service Pack	9336
9200, 9201, ... 9242	Service Pack	9300
9119, 9120, 9121	Service Pack	9200
9100, ... 9120	Service Pack	9121
9046, 9047, 9048, 9049	Service Pack	9100
9000, 9001, ... 9048	Service Pack	9049
8214, 8215, 8216, 8217	Service Pack	9000
8212, 8213, ... 8216	Service Pack	8217
8200, 8201, ... 8211	Service Pack	8212
8121, 8122, ... 8127	Service Pack	8200
8121, 8122, ... 8126	Service Pack	8127
8100	Service Pack	8121
8027	Service Pack	8100
8000	Service Pack	8027
7611	Service Pack	8000
7600	Service Pack	7611
7514	Service Pack	7600
7500, 7501, ... 7513	Service Pack	7514
7022 (new link)	Service Pack	7500
7000, 7001, ... 7021	Service Pack	7022
6012, ... 6015	Service Pack	7000
6000, 6001, ... 6011	Service Pack	6012
5500, 5501, ... 5507	Service Pack	6000
5001, 5002, ... 5011 5500, 5501, ... 5506	Service Pack	5507
5000	Service Pack	5000
4112, 4113, 4114	Service Pack	5001
4102, 4103, ... 4111	Service Pack	4112

Instructions to apply the Service Pack / Hotfix

Shut down ServiceDesk Plus Server.
Run the script UpdateManager.bat (UpdateManager.sh for Linux) in the <ServiceDesk_Plus_Home>/bin folder. This opens the Update Manager tool.
Click "Browse" to select the Service Pack file (AdventNet_ManageEngine_ServiceDesk_Plus_< Version No>_0_0_SP-x_0.ppm file that you had downloaded) and then click "Install...".

For upgrades to build version 12004 or above, a certificate is required before installing the PPM, This is a one-time process and the certificate will be automatically applied during future upgrades. Click here to download the certificate. Click Browse and import the certificate.

Follow the on-screen instructions to apply the Service Pack / Hotfix.
Once the upgrade is complete, start ServiceDesk Plus Server.

Important: for Windows Users :

We have changed the Target to start the ServiceDesk Plus server in
"Windows Start menu -> Programs -> ManageEngine ServiceDesk Plus -> ServiceDesk Server" and ServiceDesk Plus Desktop shortcut icon. This needs to be done by users who have upgraded from any of earlier builds (from 4.0, 5.0, 5010 and below) to ServiceDesk Plus 5.5(5500 and above). This can be changed as follows

Right click 'ServiceDesk Server' option and choose the Properties option.
Change the value in Target field from
"{ServiceDesk_home}\jre\bin\javaw.exe -Dproduct.home=. -cp ..\lib\startupclasses.jar;..\server\default\lib\SDUtils.jar com.adventnet.start.ProductStarter StartServiceDeskService ..\server\default\conf\TrayIconInfo.xml"
to
"{ServiceDesk_home}\bin\startSDP.bat" where {ServiceDesk_home} is the ServiceDesk Plus installation directory which will be typically like C:\AdventNet\ME\ServiceDesk directory.
Click "Apply", followed by "OK" button

How can I find the Build Number of ServiceDesk Plus?

In the ServiceDesk Plus web client, click the "About" link on top right of the page.
You should see the Build number mentioned on the top right of the page.
Check the following image guide to locate the build number.

Need help ?

Want help with upgrading ServiceDesk Plus to the latest version? Contact ServiceDesk Plus Support

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