Kindly identify your build number and follow the sequence as given in the table below to move to the latest version: (How can I find my Build number?)
To upgrade ServiceDesk Plus to version 12004 and later, import a certificate during the upgrade process. Click here to download the certificate. Click here to know more.
Current Build | Service Pack | Move to Build |
12000 ... 12009 |
|
13000 |
11200,...11315 | ![]() SHA256 Value - 736232d02dbe32ecdf225d21f9957f9c0def1be599e1a02081d0fb2fbee2c7d3 |
12000 |
11100, ... 11150 | ![]() SHA256 Value - 7c56ea827857c5d0cc890b23601a91dae03288c97c373a093ceb7979a83a0612 |
11200 |
11000, ... 11012 |
|
11100 |
10513, ... 10515 | ![]() SHA256 Value - 0d74e3da4e64acdd7aa0e0a46c0f2cf4efa9af45ca32131a1e2296cbe3087583 |
11000 |
10500, ... 10514 | ![]() SHA256 Value - 6550a0ce4d7d6ec6316f58c6cda7e3d52e9c29b53c0ef0e14f96d4f3c3b97633 |
10515 |
10000, 10001, ... 10021 |
|
10500 |
9400, 9401, ... 9427 | ![]() SHA256 Value - 86babeccf555dcb3d0a804c5eaef03516186cee99f2d1e3c31e724e47f18d768 |
10000 |
9334, 9335, 9336 | ![]() |
9400 |
9300, 9301, ... 9335 | ![]() |
9336 |
9200, 9201, ... 9242 | ![]() |
9300 |
9119, 9120, 9121 | ![]() |
9200 |
9100, ... 9120 | ![]() |
9121 |
9046, 9047, 9048, 9049 | ![]() |
9100 |
9000, 9001, ... 9048 | ![]() |
9049 |
8214, 8215, 8216, 8217 | ![]() |
9000 |
8212, 8213, ... 8216 | ![]() |
8217 |
8200, 8201, ... 8211 | ![]() |
8212 |
8121, 8122, ... 8127 | ![]() |
8200 |
8121, 8122, ... 8126 | ![]() |
8127 |
8100 | ![]() |
8121 |
8027 | ![]() |
8100 |
8000 | ![]() |
8027 |
7611 | ![]() |
8000 |
7600 | ![]() |
7611 |
7514 | ![]() |
7600 |
7500, 7501, ... 7513 | ![]() |
7514 |
7022 (new link) | ![]() |
7500 |
7000, 7001, ... 7021 | ![]() |
7022 |
6012, ... 6015 | ![]() |
7000 |
6000, 6001, ... 6011 | ![]() |
6012 |
5500, 5501, ... 5507 | ![]() |
6000 |
5001, 5002, ... 5011 5500, 5501, ... 5506 |
![]() |
5507 |
5000 | ![]() |
5000 |
4112, 4113, 4114 | ![]() |
5001 |
4102, 4103, ... 4111 | ![]() |
4112 |
For upgrades to build version 12004 or above, a certificate is required before installing the PPM, This is a one-time process and the certificate will be automatically applied during future upgrades. Click here to download the certificate. Click Browse and import the certificate.
We have changed the Target to start the ServiceDesk Plus server in
"Windows Start menu -> Programs -> ManageEngine ServiceDesk Plus -> ServiceDesk Server" and ServiceDesk Plus Desktop
shortcut icon. This needs to be done by users who have upgraded from any of earlier builds (from 4.0, 5.0, 5010 and below) to ServiceDesk Plus 5.5(5500 and above). This can be changed as follows
Want help with upgrading ServiceDesk Plus to the latest version? Contact ServiceDesk Plus Support