Professional services
End‑to‑end implementation, onboarding, and enterprise‑grade support at every stage of your unified service management journey.
Talk to our expertsWhat we offer
Whether you need guided setup or a full turnkey deployment, our implementation services are designed to get ServiceDesk Plus running in your environment smoothly. We handle customization, integration, data migration, and team training, all scoped to your organization's complexity, maturity, and timeline. The result is a unified service management platform configured to your organizational requirements and ready for your production environment from the moment it goes live.
*as of May, 2026
Our professional services
Implementation and onboarding
Design, configure, and go live with ServiceDesk Plus using proven ITSM best practices.
Training services
Build internal expertise so your team can maximize the capabilities of ServiceDesk Plus. We offer both remote and on-site training options.
Enterprise Support Program
A top-tier support layer for enterprise customers that covers your implementation.
Implementation and onboarding
Get ServiceDesk Plus implemented the right way, with flexible options that fit your organization's current maturity level and internal capacity.
Guided onboarding assistance
For teams that want to stay hands-on while getting expert guidance, ManageEngine will help map out a plan and support you through the whole implementation process. Our consultants manage key configurations, showcase best practices, and train your admins on how to scale the setup effectively. You keep full control of the rollout while we lower risks in the early stages and help you avoid common setup mistakes.
Project‑based implementations
For complex, multi-site, or migration-heavy environments that need the full ownership of ManageEngine experts, we offer complete design, configuration, and deployment managed by a dedicated project team. This team includes a project manager, lead or senior consultants, and back-end developers. We create custom workflows tailored to your specific needs, along with seamless integrations to compatible third-party tools. ServiceDesk Plus also supports smooth data migration from legacy systems or between its deployments.
Delivery approach for project-based implementations
Note: Projects can follow a traditional waterfall or agile approach based on your preference.
Key deliverables
Implementation plans
We offer three tailored plans—Basic, Advanced, and Project—designed to match your goals and resources for seamless implementation.
- Requirement gathering
- Identifying tasks
- Scoping
- Implementing
- Add-on: Other activities
- Requirement gathering
- Identifying tasks
- Scoping
- Planning
- Verifying and confirming
- Process defining
- Workflow designing
- Migrating (if any)
- Implementing
- Testing
- Training
- Operationalizing
- Documenting
- Signing
- Requirement gathering
- Identifying tasks
- Scoping
- Implementing
- Verifying and confirming
- Process defining
- Workflow designing
- Implementing
- Training
- Add-on: Other activities
Not sure which plan fits your requirements? Talk to an expert
Training services
Drive adoption and maximize value from ServiceDesk Plus with targeted training.
- Delivered by ManageEngine consultants on ServiceDesk Plus and related ITSM capabilities.
- Train‑the‑trainer model to build internal champions who can scale knowledge to wider teams.
- Customizable agendas based on roles (e.g., admins, technicians, process owners) and use cases.
- Flexible delivery—remote or onsite at your location.
- View the sample training agenda
Enterprise Support Program
The ManageEngine Enterprise Support Program (ESP) assigns a dedicated ManageEngine consultant as your single point of contact (SPOC) across every ManageEngine product in your organization. It's a proactive high-touch support model built for environments that require reliability and deep technical expertise.
Because your SPOC already understands your setup, your teams get consistent, context-aware support from day one that's powered by senior engineers with over a decade of experience across complex, large-scale deployments.
ESP benefits
- One SPOC across all ManageEngine products
- Access to complete service history
- 24/7 phone, email, chat, and remote support for all purchases.
- Direct hotline access (email/Teams/phone), with a 60‑minute acknowledgement, 120‑minute response time, and six‑hour update time on unknown issues.
- Proactive technical consulting on the latest releases, best practices, and automations to ensure you're getting the most from your implementations.
- Release and update notifications, plus periodic history and health checks across your implementations.
- Access to user-education webinars, workshops, priority passes for ManageEngine User Conferences, and optional certifications to help your team deepen its skills and stay updated.
Please reach out to us at consultants-desk@manageengine.com for more information.