ServiceDesk Plus ReadMe

9334

(Released on 8 January, 2018)

Behaviour change

Issues Fixed in 9334

9333

(Released on 2 January, 2018)

Issues Fixed in 9333

9332

(Released on 21 December, 2017)

Issues Fixed in 9332

9331

(Released on 19 December, 2017)

Behavior Changes in 9331

Issues Fixed in 9331

Vulnerability Issues:

Home

Dashboard

Request

Problem

Change

Asset

CMDB

Purchase Order

Admin

Reports

Others

9330

(Released on 6 December, 2017)

Issues Fixed in 9330

Vulnerability issues:

Dashboard:

Request:

Solutions:

Assets:

Purchase:

Admin:

Reports:

Community:

Others:

Mobile app Info:

9329

(Released on 9 November, 2017)

Issues Fixed in 9329

9328

(Released on 27 October, 2017)

Issues Fixed

9327

(Released on 24 October, 2017)

Issues Fixed

9326

(Released on 05 October, 2017)

Issues Fixed

9325

(Released on 28 September, 2017)

New Featues

Behavior Changes

Issues Fixed

Dashboard :

Request :

Asset :

CMDB :

Purchase :

Contract :

Admin :

Reports :

Others :

9324

(Released on 13 September, 2017)

Issues Fixed

9323

(Released on 11 September, 2017)

New Features

Behavior Change in 9323:

Issues Fixed in 9323:

9322

(Released on 6 September, 2017)

Issues Fixed

9321

(Released on 30 August, 2017)

Issues Fixed

9320

(Released on 18 August, 2017)

Issues Fixed

9319

(Released on 16 August, 2017)

Issues Fixed

Behaviour change

9318

(Released on 11 August, 2017)

Issues Fixed

9317

(Released on 21 July, 2017)

Issues Fixed

9316

(Released on 20 July, 2017)

Issue Fixed

ServiceDesk Plus 9.2 ReadMe

New Features in 9241 (Released on 31 January, 2017)

Issues Fixed in 9241

Work Stations

Assets

Software

Contracts

Purchase Order

Reports

Vulnerability

Others

Behavior Changed in 9241

New Feature in 9240 (Released on 19 January, 2017)

Issues Fixed in 9240

Request

Tasks

Problem

Change

Solutions

Admin

Reports

Vulnerability

Behavior Changed in 9240

Issues Fixed in 9239 (Released on 12 January, 2017)

Issues Fixed in 9238 (Released on 29 December, 2016)

New Feature in 9237 (Released on 27 December, 2016)

Issues fixed in 9237

Requests:

Change:

Projects:

Solutions:

Admin:

Reports:

Community:

Behaviour changed in 9237

Issues fixed in 9236 (Released on 14 December, 2016)

Behaviour Changed in 9236:

Issue fixed in 9235 (Released on 1 December, 2016)

New feature in 9234 (Released on 28 November, 2016)

Issues fixed in 9234:

Request :

Problem :

Change :

Solution :

Purchase :

Admin :

Report :

Vulnerability :

Login Page :

Behaviour changed in 9234:

Issues fixed in 9233 (Released on 21 November, 2016)

Issues fixed in 9232 (Released on 3 November, 2016)

New features in 9231 (Released on 31 October, 2016)

Behaviour changed in 9231

Issues Fixed in 9230 (Released on 26 October, 2016)

Behaviour changed in 9230

New features in 9229 (Released on: 11 October 2016)

Issues Fixed in 9229 :

New features in 9228 (Released on: 29 September 2016)

Behaviour changed in 9228

Issues Fixed in 9228:

Request

Change

Projects

Solution

Assets

Purchase & Contract

Admin

Reports

Performance

Problem

Home

Others

Issues Fixed in 9227 (Released on: 7 September 2016)

Issues Fixed in 9226 (Released on: 22 August 2016)

Issues Fixed in 9225 (Released on: 11 August 2016)

Issues Fixed in 9224 (Released on: 05 August 2016)

Issues Fixed in 9223 (Released on: 27 July, 2016)

Issues Fixed in 9222 (Released on: 21 July, 2016)

Issues Fixed in 9221 (Released on: 20 July, 2016)

New features in 9220 (Released on: 14 July, 2016)

Behavior changes in 9220:

Issues Fixed in 9220:

Issues Fixed in 9219 (Released on: 11 July, 2016)

Issues Fixed in 9218 (Released on: 22 June, 2016)

Issues Fixed in 9217 (Released on: 16 June, 2016)

Issues Fixed in 9216 (Released on: 14 June, 2016)

New feature in 9215 (Released on: 8 June, 2016)

Issues Fixed in 9215

New Features in 9214 (Released on: 6 June, 2016)

Issues Fixed in 9214

Request

Change

Projects

Solution

Assets

CMDB

Purchase & Contract

Admin

Reports

Community

Vulnerability

Native App

Issue Fixed in 9213 (Released on: 26 May, 2016)

New features in 9212 (Released on: 19 May, 2016)

Issues Fixed in 9212

Dashboard

Request

Change

Task

Solution

Admin

Report

Performance

Vulnerability

Others

Issues Fixed in 9211 (Released on: 3rd May, 2016)

Issues Fixed in 9210 (Released on: 21 April, 2016)

Issues Fixed in 9209 (Released on: 14 April, 2016)

Issues Fixed in 9208 (Released on: 11 April, 2016)

New features in 9207 (Released on: 31 March, 2016)

Issues Fixed in 9207

Issue Fixed in 9206 (Released on: 22 March, 2016)

Issue Fixed in 9205 (Released on: 16 March, 2016)

New feature in 9204 (Released on: 4 March, 2016)

Issue Fixed in 9204

New features in 9203 (Released on: 1 March, 2016)

Issues Fixed in 9203

Issues Fixed in 9202 (Released on: 18 Feb, 2016)

Issues Fixed in 9201 (Released on: 11 Feb, 2016)

Enhancement in service pack 9200 (Released on: 11 Jan, 2016)

Issues Fixed in 9200

ServiceDesk Plus 9.1 ReadMe

Issues Fixed in 9121 (Released on: 20 Jan, 2016)

Issues fixed in 9120 (Released on: 29 Dec, 2015)

Issues fixed in 9119 (Released on: 17 Dec, 2015)

Issues fixed in 9118 (Released on: 24 Nov, 2015)

Issues fixed in 9117 (Released on: 19 Nov, 2015)

Issues fixed in 9116 (Released on: 12 Nov, 2015)

New Features in 9115 (Released on: 05 Nov, 2015)

Note : The keyboard shortcuts are applicable only for technicians and can be viewed under 'Help' menu.

Issues fixed in 9115

Issues fixed in 9114 (Released on: 22 Oct, 2015)

New Features in 9113 (Released on: 20 Oct, 2015)

Issues Fixed in 9113

Issues Fixed in 9112 (Released on: 8 Oct, 2015)

Issues Fixed in 9111 (Released on: 28 Sep, 2015)

Issues Fixed in 9110 (Released on: 21 Sep, 2015)

Issues Fixed in 9109 (Released on: 15 Sep, 2015)

New Features in 9108 (Released on: 14 Sep, 2015)

Issues Fixed in 9108

Features in 9107 (Released on: 03 Sep, 2015)

Issues Fixed in 9107

Features in 9106 (Released on: 31 Aug, 2015)

Issues Fixed in 9106

Issues Fixed in 9105 (Released on: 3 Aug, 2015)

Issues Fixed in 9104 (Released on: 31 July, 2015)

Issues Fixed in 9103 (Released on: 23 July, 2015)

Issues Fixed in 9102 (Released on: 17 July, 2015)

New Features in 9101 (Released on: 9 July, 2015)

Issues Fixed in 9101

NOTE:

New Features in 9100 (Released on: 22 June, 2015)

Issues Fixed in 9100

ServiceDesk Plus 9.0 ReadMe

Issues Fixed in 9049 (Released on: 8 October, 2015)

Issues Fixed in 9048 (Released on: 26 June, 2015)

Issues Fixed in 9047 (Released on: 19 June, 2015)

Issues Fixed in 9046 (Released on: 09 June, 2015)

Issues Fixed in 9045 (Released on: 04 June, 2015)

Issues Fixed in 9044 (Released on: 25 May, 2015)

Issues Fixed in 9043 (Released on: 13 May, 2015)

Issues Fixed in 9042 (Released on: 7 May, 2015)

Issues Fixed in 9041 (Released on: 13 April, 2015)

New Features in 9040 (Released on: 2 April, 2015)

Issues Fixed in 9040

New Features in 9039 (Released on: 16 March, 2015)

Issues Fixed in 9039

New Features in 9038 (Released on: 10 March, 2015)

Issues Fixed in 9038

Issues Fixed in 9037

New Features in 9036 (Released on: 26 February, 2015)

Issues Fixed in 9036

Issues Fixed in 9035 (Released on: 04 February, 2015)

Issues Fixed in 9034 (Released on: 28 January, 2015)

Issues Fixed in 9033 (Released on: 8 January, 2015)

New Features in 9032 (Released on: 2 January, 2015)

Issues Fixed in 9032

Issues Fixed in 9031 (Released on: 23 December, 2014)

New Features in 9030 (Released on: 18 December, 2014)

Issues Fixed in 9030

New Features in 9029 (Released on: 04 December, 2014)

Issues Fixed in 9029

New Features in 9028 (Released on: 26 November, 2014)

Issues Fixed in 9028

New Features in 9027 (Released on: 17 November, 2014)

Issues Fixed in 9027

Issues Fixed in 9026 (Released on: 10 November, 2014)

New Feature in 9025 (Released on: 06 November, 2014)

Issues Fixed in 9025

New Feature in 9024 (Released on: 29 0ctober, 2014)

New Feature in 9023 (Released on: 14 0ctober, 2014)

Issues Fixed in 9023

Issue Fixed in 9022 (Released on: 6 0ctober, 2014)

Issue Fixed in 9021 (Released on: 18 September, 2014)

Issue Fixed in 9020 (Released on: 08 September, 2014)

New Feature in 9019 (Released on: 3 September, 2014)

Issues Fixed in 9019

New Feature in 9018 (Released on: 12 August, 2014)

Issues Fixed in 9018

New Feature in 9017 (Released on: 22 July, 2014)

Issues Fixed in 9017

New Feature in 9016 (Released on: 14 July, 2014)

Issues Fixed in 9016

New Feature in 9015 (Released on: 2 July, 2014)

Issues Fixed in 9015

Issues Fixed in 9014 (Released on: 23 June, 2014)

New Feature in 9013 (Released on: 16 June, 2014)

Issues Fixed in 9012 (Released on: 06 June, 2014)

New Feature in 9011 (Released on: 21 May, 2014)

Issues Fixed in 9011

Issues Fixed in 9010 (Released on: 12 May, 2014)

Issues Fixed in 9009 (Released on: 7 May, 2014)

New Features in 9008 (Released on: 29 April, 2014)

Issues Fixed in 9008

New Features in 9007 (Released on: 21 April, 2014)

Issues Fixed in 9007

New Features in 9006 (Released on: 14 April, 2014)

Issues Fixed in 9006

New Features in 9005 (Released on: 8 April, 2014)

Issues Fixed in 9005

New Features in 9004 (Released on: 31 March, 2014)

Issues Fixed in 9004

Issues Fixed in 9003 (Released on: 12 March, 2014)

Behaviour Changes:

Issues Fixed in 9002 (Released on: 03 March, 2014)

REQUEST:

Issues Fixed in 9001 (Released on: 25 February, 2014)

REQUEST:

New Features in 9000 (Released on: 11 February, 2014)

CHANGE:

ASSETS :

REQUEST :

SERVICE CATALOG :

GENERAL :

PURCHASE :

Issues Fixed in 9000

REQUEST :

SERVICE CATALOG :

GENERAL :

ASSETS :

PURCHASE :

CONTRACTS :

REPORT :

ServiceDesk Plus 8.2 ReadMe

Issues Fixed in 8217 (Released on: 16 January, 2014)

Issues Fixed in 8216 (Released on: 6 January, 2014)

Issues Fixed in 8215 (Released on: 16 December, 2013)

Issues Fixed in 8214 (Released on: 19 November, 2013)

New Features in 8213 (Released on: 22 October, 2013)

Issues Fixed in 8213

New Features in 8212 (Released on: 17 September, 2013)

Issues Fixed in 8212

New Features in 8211 (Released on: 28 August, 2013)

Issues Fixed in 8211

New Features in 8210 (Released on: 7 August, 2013)

Issues Fixed in 8210

New Features in 8209 (Released on: 29 July, 2013)

Issues Fixed in 8209

New Features in 8208 (Released on: 8 July, 2013)

Issues Fixed in 8208

Issues Fixed in 8207 (Released on: 18 June, 2013)

New Features in 8206 (Released on: 10 June, 2013)

Issues Fixed in 8206

Issues Fixed in 8205 (Released on: 27 May, 2013)

Issues Fixed in 8204 (Released on: 20 May, 2013)

Issues Fixed in 8203 (Released on: 10 May, 2013)

Android app for ServiceDesk plus has been released (Released on: 6th May, 2013)

New Features in 8202 (Released on: 3 May, 2013)

Issues fixed in 8202

Issues fixed in 8201 (Released on: 19 April, 2013)

New Features in 8.2

Issues fixed in 8.2

ServiceDesk Plus 8.1 ReadMe

Issues fixed in 8127 (Released on: 21 March, 2013)

Issues fixed in 8126 (Released on: 14 March, 2013)

Issues fixed in 8125 (Released on: 22 February, 2013)

New Features in 8125

Issues fixed in 8124 (Released on: 20 February, 2013)

New Features in 8124

Issues fixed in 8123 (Released on: 1 February, 2013)

New Features in 8123

Issues fixed in 8122 (Released on: 31st December, 2012)

New Features in 8122

Issues fixed in 8121 (Released on: 13th December, 2012)

New Features in 8121

Issues fixed in 8119 (Released on: 3rd December, 2012)

Issues fixed in 8118 (Released on: 29th November, 2012)

New Features in 8118

Issues fixed in 8117 (Released on: 20th November, 2012)

New Features in 8117

Issues fixed in 8116 (Released on: 24th October, 2012)

Issues fixed in 8115 (Released on: 18th October, 2012)

New Features in 8115

Issues fixed in 8114 (Released on: 18th September, 2012)

New Features in 8114

Issues fixed in 8112 (Released on: 4th September, 2012)

Issues fixed in 8111 (Released on: 31st August, 2012)

New Features in 8111

Issues fixed in 8110 (Released on: 31st July, 2012)

New Features in 8110

Issues fixed in 8109 (Released on: 3rd July, 2012)

Issues fixed in 8108 (Released on: 29th June, 2012)

New Features in 8108

Issues fixed in 8107 (Released on: 12th June, 2012)

Issues fixed in 8106 (Released on: 1st June, 2012)

Note : The agent version has been updated. So customers using agent for scanning need to update their versions.

Issues fixed in 8105 (Released on: 9th May, 2012)

Issues fixed in 8104 (Released on: 7th May, 2012)

Issues fixed in 8103 (Released on: 3rd May, 2012)

Issues fixed in 8102 (Released on: 3rd May, 2012)

Issues fixed in 8101 (Released on: 26th April, 2012)

Features in ServiceDesk Plus 8.1 (8100) : (Released on: 24rd April,2012)

Configuration Management Database (CMDB)

The CMDB provides a complete view of the business critical CIs, their relationships with other CIs and the business impact caused due to malfunction of a CI.

  • Support to define various Configuration Item Types (CI Types) and Relationship Types.
  • Support a parent- child hierarchy for CI Types.
  • Each CI Type is defined with attributes and relationships. The Child CI Type will inherit the attributes and relationships configured for the Parent CI Type.
  • Configure Relationships between the CIs. The relationships can have relationship attributes.
  • Visualization map providing a detailed view of the CI relationships which will help in identifying the dependencies and impact of CIs before performing any changes or in case of any problems.
  • View the pending requests, problems and changes raised for Assets, Business Service or IT Service from the relationship map.

Service Catalog Enhancements

  • Support multi-level approval stages for service requests.
  • Support for request approvers to be shown with approval information of other service request approvers.
  • Option to display Approvals tab (in the Requests module) for Requesters.
  • The ‘Agreed upon time’ (SLA) for a service request would be displayed to the requesters before creating the Service Request.
  • Ability to select a requester to edit and fill-in the required information for a service request.

Asset Depreciation

  • Calculate the depreciation of assets and components.
  • Provide four methods declining balance, double declining balance, straight line and Sum of the Years digits - to calculate asset depreciation.

Other Enhancements

  • Self-Service Portal UI changes:
    • Option to combine and display the Incident Templates and Service Request Templates under Request Catalog in Self-Service Portal.
    • Option to disable the default request template ('New Request' link) for requesters.
    • Option to include a static html file in the Self-Service Portal.
  • Support to move Technicians as Requesters.
  • Execute scripts from ServiceDesk Plus to ManageEngine Desktop Central.
  • Ability to scan the VM Host machines and also determines the VMs running on the host.
  • Leave Types can be denoted with the help of color codes.
  • Inclusion of Group and Technician in the Archived Requests exclusion criteria.
  • Support to translate the display text from the application client.
  • Ability to associate the change due to which a request was created from the Request details page.
  • Next/Previous navigation buttons is available for Requests, Problems and Changes details page, provided the details page is accessed from the corresponding List View.
  • Option to add attachments from the Actions menu in the requests details page.
  • Inclusion of a new field to track the last updated time of the request. This field will be set when a request is updated, or when a note is added to the request, or when a reply sent by the technician.
  • Support to search requests based on service request common additional fields.
  • Apart from selecting technicians for contract expiry notification, you can also configure E-mail IDs to be notified before the contract expires.
  • Option to send multiple expiry notifications for a contract.
  • Option to add attachments for Purchase Orders without editing it.
  • While scanning MS SQL server software from the machine, the edition of the software is also fetched.
  • Support for sending notification to user(s) upon installation of prohibited software.
  • Support to identify workstations with duplicate 'Service Tag' and 'MAC Address' from Admin tab --> General Settings.
  • Support to enable or disable the Scan option (permission to scan workstations from the workstation details page) while creating/editing a role.
  • Public key authentication support for scanning Linux machines.
  • Support for scanning Linux machines using shell script. The script can be used for scanning Linux machines which are not in the network, or to push inventory data from the remote machines to the server.
  • Date fields in all the Asset forms can be edited manually without choosing the calendar.
  • Option provided for additional comments while changing the state of assets or assigning it to a user/department.
  • Scan script for Mac machines.
  • Users configured in a workstation will be fetched and listed in 'System' tab of workstation details page.
  • Support to access Self-Service Portal (for requesters) from Mobile Client.
  • Support to access application from iPad browser client.
  • Right to left support rendered in the browser for languages such as Arabic, Hebrew and so on.
  • RAM frequency in Windows OS is fetched during workstation scan.
  • Supported web browsers: Firefox 4, Internet Explorer 9 and Chrome.
  • Support additional 5 new display languages namely, Bosnian, Croatian, Czech, Hungarian, Slovene and Icelandic.

Behavioral Changes

ServiceDesk Plus 8.0 ReadMe

Issues Fixed in 8027 (Released on: 23rd April, 2012)

Admin-Technician

Backup Restore

Issues Fixed in 8026 (Released on: 29th March, 2012)

Request

Issues Fixed in 8026

Firefox Browser v11

Admin

Issues Fixed in 8025 (Released on: 27th March, 2012)

Request

Issues Fixed in 8024 (Released on: 19th March, 2012)

Request

Remote Control

Remote Data Export and Push

Enhancement in 8023 (Released on: 9th February, 2012) Internal release

Request

Issues Fixed in 8022 (Released on: 12th January, 2012)

Request

Enhancements in 8021 (Released on: 21st December, 2011)

Request

Issues Fixed in 8021

Request

Asset

Upgrade

Performance

Request-Notification

Issue Fixed in 8020 (Released on: 29th November, 2011)

Iphone App

Mail Fetching

Admin-TechAutoAssign

Vulnerability

DesktopCentral Management

Admin

Issue Fixed in 8019 (Released on: 21st November, 2011)

Upgrade

Enhancements in 8017 (Released on: 13h October, 2011)

Request

Desktop Management

Asset

Issues Fixed in 8017

Admin

Request

Asset

Enhancements in 8016 (Released on: 29th August, 2011)

Request

Enhancements in 8015 (Released on: 16th August, 2011)

Requests

SLA Escalation

Admin-LDAP

Issues Fixed in 8015

Requests

Request-Performance

Change

Security Vulnerability

Asset

Admin

REST API

Reports

General

 

Issues fixed in 8013 (Released on: 28th June, 2011)

Requests

Performance

Mail Fetching

REST API

Admin-Business Rule

Reports

I18N


Enhancements in 8012 (Released on: 7th June, 2011)

CSV User Import

Issues fixed in 8012

Request

Asset

CSV User Import

Security

Site

REST API

DC Integration

Report

Performance

Personalize settings

Installation

BackUp

HTML Area

Support

General

I18N

Performance/Changes in 8011 (Released on: 25th April, 2011)

Request

Recent Items

Issues fixed in 8011

Request

Reports

Notification

New Features in 8010 (Released on: 8th April, 2011)

Home

Request

Service Catalog

Assets

Reports

I18N

Issues fixed in 8010

Request

Performance

Notification

Admin

Announcement

Change

Mobile Client

Integration

Reports

Purchase

General

Problem

Assets

Support

I18N

Issues fixed in 8009 (Released on: 25th February,2011)

New features in 8008 (Released on: 8th February,2011)

Issues fixed in 8008:

New features in 8007(Released on: 13th January,2011)

Issues fixed in 8007:

Issues fixed in 8006 (Released on: 22nd December, 2010)

New features in 8005 (Released on: 15th December, 2010)

Issues fixed in 8005:

Issues fixed in 8004 (Released on: 25th November, 2010)

Enhancements in 8004

Issues fixed in 8003 (Released on: 16th November, 2010)

Enhancements in 8003

Issues fixed in 8002 (Released on: 8th November, 2010)

Issues fixed in 8001 (Released on: 3rd November, 2010)

New features in ServiceDesk Plus 8.0 (8000) : (Released on: 27 October, 2010)

Thank you for installing ManageEngine ServiceDesk Plus 8 - a comprehensive and affordable IT Help Desk and Asset Management software. ServiceDesk Plus 8 release includes the following features below,

Service Catalog

This module enables IT Administrators to create, maintain and monitor Service Catalog.

Agent based Scanning

Apart from agentless scanning, agent based scanning would be supported. The agent needs to be installed in the remote machines and would be used for inventory scanning and remote desktop. The agent would support delta scanning too i.e.,only the difference in the inventory data between subsequent scans would be sent to the SDP server. This enhances the speed of the discovery process as well as reduces the bandwidth usage.

Integration with Desktop Central

Other Enhancements

Behavioral Changes

Issues fixed in 8.0

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