We are proud to announce the release of ServiceDesk Plus 10 with our much awaited RLC feature. RLC lets you design the complete life cycle of a ticket visually using a simple, drag and drop canvas. Break down the life cycle of a request into various statuses and transitions, i.e., conditional actions required to move from one status to another.
Any request in ServiceDesk Plus goes through various statuses such as Open, On hold, Waiting for an update, Resolved, and Closed. With RLC, you now can define the next “available” statuses and “how” a ticket can move from one status to another using Transitions.