These product roadmaps provide an overview of what is coming in the future releases of ServiceDesk Plus On-Demand - the complete, ITIL Ready, help desk and asset management software solution, with tentative release schedules. If you would like to see a new feature or vote on suggested features in future releases of ServiceDesk Plus On-Demand, make sure to visit https://forums.manageengine.com/ondemand-service-desk-plus/filter/ideas
Updated on 8 November 2017
Work In Progress
- Custom Triggers & Business Rule Enhancements
- Ability to associate multiple Assets to a Request
- Request collaboration: If a Technician modifies a request, the modifications are visible to all Technicians accessing that particular request.
- Send Reminder notification to approver if approval action is not taken for more than configured days
- Worklog time spent calculation based on operational hours
- Comments to be added for each status change in Request.
- Closure Code for Request.
- Service Catalogue as Add On.
- Option to mark the first response time while adding a worklog under request.
- In Request list view a new filter 'My Pending Requests or Tasks' has been added
- Broadcast message: If an admin wants to shut down the server,he can broadcast the message to all the logged-in-technicians that "Server will be shutdown for 10 minutes."
- Type for WorkLogs.
- Business Rules execution based on Operational hours.
- Change Request Template for requests through Business rule actions.
- Service Catlog Add-On
- Technician Availability - will be showing the online/offline status of the technicians in relevant places within request module.
- Technicians have an option to resend conversation details.
- Zoho Mail Integration
- Additional Fields enhancements - new field types support & field constraints.
Zoho Mail Integration
- Workflow for change
- Change template etc.,
- Change Module as Add On
- Requester able to view Changes
- Change roles
- Change Stages and statuses.
- Requester can add comments over solution article.
- Requester can mark Like / Unlike over a solution article.
- Option to link Solutions.
- To include 'Expiry' date for solution.
- Additional fields for Solution.
- Periodic review of Solution
- Task Dependency export as pdf
- Auto-suggest of announcements and solutions during incident request creation by requester. Suggestions of announcements and solutions will be sent in requester's acknowledgment mail when a new incident Request is created.
- Ability for Requester to cancel the Request raised by them
- Backup Technician
- OnBehalfOf user field is added for raising request on behalf of other user.
- Adding comments while linking requests
- Merge option for Service Request.
- Self Service Portal Customization - Requester's portal can be customized specific for that Organization/Company & helpdesk instance
- Any technician reply by email will be forwarded to requester if Notify Requester when the request is appended with technician's reply" notification is enabled
- SLA can be configured with respect to site, support group & service category based criteria.
- Business rule can be configured with support group & service category based criteria.
- Ability to mark a requester as a VIP User
- $Reporting_To$ place holder in service request workflow similar like $DEPT_HEAD$.
- Support for scanning Hyper-V machines.
- New view for VM hosts and VMs in left panel under assets tab.
- Configure Product Type & Model for unknown OID's detected during scan
- Show log messages in the Network Scan / Domain scan page to troubleshoot scan failures
- API for Assets
- Import Projects from csv, xls & xlsx apart from Microsoft Projects(.mpp)
- Milestone Bulk Assign, Pickup & Close
- Task Bulk Assign & Pickup [In Projects module alone]
- Indexing [Order / Re-Order in list view]
- Milestone Template
- Project Status
- Project Types
- Resource Planning
- General Tasks
- Project Module Tasks
- Request, Problem & Change Tasks
- Task Dependency across Tasks under different Milestones with in a Project & Project's direct tasks
- Task dependency map
- Copy Project Template from Project Template
- Create Project Template from Project
- Create New Project from existing Project
- Additional fields support for Microsoft Projects Import
- Zoho Survey integration and reports based on the same.
- Multiple E-mail for users.
- Option to exclude satisfaction survey to be sent for certain set of users.
- Technician online/offline marking
- Scan : Support for scanning Cisco IP phones.
- Business services map with Configuration Item (CI) relationships for better incident, problem, change, availability and release management.
- Ability to define new CI types along with the default CI types
- Full-fledged REST API for all modules.
- Business rules can be executed based on operational hours.