These product roadmaps provide an overview of what is coming in the future releases of ServiceDesk Plus On-Demand - the complete, ITIL Ready, help desk and asset management software solution, with tentative release schedules. If you would like to see a new feature or vote on suggested features in future releases of ServiceDesk Plus On-Demand, make sure to visit https://pitstop.manageengine.com/portal/community/ondemand-service-desk-plus/filter/ideas
Updated on August 17th 2018
Work In Progress
- Task Dependency across Tasks under different Milestones with in a Project & Project's direct tasks
- Task dependency map
- Advance Filtering with "Drop Down for Date filter"
- "Group Date Format" customization in Report Settings
- Advanced Settings for "Font Size" & "Title on Every Page" in Report Settings
- Graph view option on every page of Report
- Reports on Request Notifications - [New Report Folder]
- Requests by All Notifications
- Requests by Unreplied Count
- Requests by Last Conversation
- Reports on Request Notes - [New Report Folder]
- Requests by Private Notes
- Requests by Public Notes
- Requests by Latest Notes
- Requests by All Notes
- Reports on Solutions - [New Report Folder]
- Solutions by Topic
- Solutions by Status
- Report on Rejected Solutions
- Solutions by Maximum Views
- Solutions by Solution Type
- Reports by All Requests - [Existing Folder]
- Reports on Changes Initiated Requests
- Reports on Changes Caused By Requests
- Requests by Associated Problems
- Requests by Associated Projects
- Software suite license
- API for Assets
- Additional field count increased for change module from Text : 24, Numeric : 8, Date : 8 to Text : 50, Numeric : 17,Date : 17
- Change Conversations Export/Import
- Contract Type - Categorize contracts into Maintenance, Support, Warranty and so on
- Multiple contract expiry notification
- Notify mail ids(external) on contract expiry
- Contract relationship (Parent-Child Association)
- Contract Owner
- New contract status "Yet to be Active"
- "All Contracts" view in Contract List View
- Multiple E-mail for users.
- Option to exclude satisfaction survey to be sent for certain set of users.
- Technician online/offline marking
- Share a Request with Technicians and Requesters.
- Request Dependency.
- Service Cost : Option to add cost to service template and their resources.
- Full-fledged REST API for all modules.
- Project overview map
- Comments Enhancements - Projects, Milestones & Tasks with @mentions & notifications.
- Change Freeze Window : It is a period of time where no configuration, down time planning to be done over an CI, asset or services during holidays, business critical days, financial crisis period etc., This reduces the risks to a critical production environment.
- Risk Assessment.
- Scheduled Custom Functions
- Custom Menus / Buttons