Zoho Cliq integration with ServiceDesk Plus

(Available in Cloud)
Turn any chat window into your very own IT support assistant.
 

Zoho Cliq is a team communication tool that helps you collaborate, share files, and make audio or video calls. The free edition of Zoho Cliq is available to ServiceDesk Plus (Cloud) users at www.cliq.zoho.com

Self service portal

Raise tickets, search, and view open tickets. Get self-service in your communication tool.

  • Create incidents and service requests from within your messaging application.
  • View a list of any individual's open requests.
  • Search for requests based on ticket ID, subject, or email.
  • View ticket information such as ticket ID, subject, status, priority, and technician details.
 

List of chat commands

  • To raise an incident from an existing template - '/sdpincident'
  • To raise an incident - '/sdpincident -sub [subject] -des [description]'
  • To raise a request from an existing template - '/sdpservice'
  • To raise a request - '/sdpservice -sub [subject] -des [description]'
  • To search for a request - '/sdpsearch [email, subject keywords, ticket ID]'
  • To view open requests - '/sdpopenrequests [email]'
help desk chat commands
 

This integration is available for free for all ServiceDesk Plus Cloud users and is enabled on ServiceDesk Plus by default.
To use the integration in Cliq: Go to Settings > Integrations > Applications > ServiceDesk Plus and enable the application

 
What Customers Say
We knew ITIL as a thick huge book that we didn't want to deal with, but ServiceDesk Plus is like ITIL wizard that makes ITIL implementation real easy!
Aaron Bockelie
senior system administrator, Warner Bros. Games
 

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