ServiceDesk Plus now integrates with Zoho Reports, a cloud-based, highly secure Business Intelligence platform. With the new integration, IT service desk managers can create powerful reports within minutes using a flexible drag-and-drop interface without having to write complex database queries.That way, key analytics and insights are available to IT managers for effective decision-making.
In this webinar, you learned to
Speaker: Kumaravel Ramakrishnan, Product Manager, ServiceDesk Plus
About the speaker:
Kumaravel Ramakrishnan has over 6 years of experience in ITSM and has demonstrated expertise on the KPIs and metrics side of service management. He currently works as the Product Manager for the ITSM Product Management team at ManageEngine.