The dashboard of SupportCenter Plus login home displays the following tabs,
Clicking on each link opens the corresponding list view.
Requests approaching SLA Violation
The number of requests assigned to the logged in support rep that is approaching SLA violation are listed along with the time frame.
Requests approaching SLA Violation (First Response)
The number of requests assigned to the logged in support rep that is approaching first response time SLA violation are listed along with the time frame.
This tab lists all the support reps with login permissions. If the support rep is logged in to the application, then the login status would be Online else the login status shows Offline.The log in status of the support rep is shown based on the Online Status settings in Admin module.
For the contact to view the support teams availability information, People option in Settings under the Admin module should be enabled. Else the Support Team tab will not be available.